Sr. ServiceNow Developer / Administrator

Neos is Seeking a Sr. ServiceNow Developer/Administrator for a contract role with our client in Austin, TX.

• ONLY CANDIDATES LOCAL TO TEXAS WILL BE CONSIDERED***
  
  

No calls, no emails, please respond directly to the “apply” link with your resume and contact details.

Duties And Responsibilities

Service Management / ServiceNow Administration & Development – 55%

Provides technical leadership for the ServiceNow system enhancements and process improvements. This will include: analyzing complex problems, designing maintainable solutions, building/coding solutions in the ServiceNow platform to address customer needs, as well as conducting code reviews to ensure system integrity with peers, maintaining existing applications and implementing additional applications, being familiar with Client Scripts, Business Rules, Data Policies, and Access Control Lists, scripting experience (preferred), writing SQL reports/queries and upgrading the ServiceNow Platform on a regular basis. Provide technical support to ServiceNow Administrators and business unit personnel in executing and managing test processes and establishing the environments used to conduct testing of final deliverables. Work with other ServiceNow team members to troubleshoot and develop mitigation plans for resolving problems. Ensure ongoing problem determination and resolution activities.

Release Management – 20%

Oversees release activities of assigned applications with all appropriate areas including business customers. Identifies all deliverables included in the implementation and verifies that deliverables are ready to be installed in the environment. Determines the cause of application or environment problems by gathering information related to the problem; identifies appropriate resolution options; obtains appropriate approval; and coordinates the execution of the selected option.

Technical Requirements, Analysis, Documentation & Education – 15%

Assists Product Owner in gathering business requirements and gathers technical requirements to determine and author plans, goals, and objectives to support business needs as well as technical processes. Develops and presents system options and products to solve business or technological needs or issues. Maintain knowledge and technical understanding of relevant technology updates and new releases. Conducts research on new software development and methodologies and technologies and analyzes their application to current needs. Documents processes for team usage as well as customer-facing. Continue learning & education to stay abreast of the latest updates in the ServiceNow community to support the ongoing growth of the Service Management & Project Management applications for TRS.

Technical Research and Evaluation – 5%

Conducts research on new software development and methodologies and technologies and analyzes their application to current needs.

Departmental Support – 5%

Performs related work as assigned.

Education

Minimum Required Qualifications

• Bachelor’s degree from an accredited four-year college or university.
• High School diploma or equivalent and additional full-time experience in systems analysis, system administration or related technical experience may substitute for the required education on a year-for-year basis.
  
  

Experience

• Five (5) years of experience in Software Development Lifecycle Methodology including Software analysis, development, implementation and documentation.
• Two (2) years of experience in ServiceNow administration and application implementation (e.g. Change, Incident and Service Catalog, etc.).
• Three (3) years of experience providing customer service in an IT environment.
  
  

Registration, Certification, Or Licensure

• None.
  
  

Preferred Qualifications

• Graduation from an accredited college or university with a bachelor’s degree in computer science, computer information systems, or management information systems.
  
  

Skill In

• Project Management and process improvement
• Four (4) years of experience in ServiceNow or other ITSM Tools
• Two (2) years of experience in ServiceNow Strategic Portfolio Management (SPM)
• Strong CMDB developer experience and SAM/HAM implementation in addition to SPM experience.
• Service management, workflow training and development of technical documents
• Development in client-side technologies (e.g. JavaScript, angular.js, etc.)
• Implementation of single sign-on
• Experience upgrading ServiceNow
• Experience overseeing and managing enterprise change control processes
• Three (3) years of experience providing customer service in an IT environment
  
  

Ability To

• Establish and maintain harmonious working relationship with co-workers, agency staff, and external contacts.
• Work effectively in a professional team environment.
  
  

Physical Requirements And/or Working Conditions

Work is performed in a standard office environment and requires:

• normal cognitive abilities including the ability to learn, recall, and apply certain practices and policies;
• marginal or corrected visual and auditory requirements;
• constant use of personal computers, copiers, printers, and telephones;
• the ability to move about the office to access file cabinets and office machinery;
• frequent sitting and/or remaining in a stationary position; and
• the ability to work under deadlines, as a team member, and in direct contact with others.
  
  

Workforce Expectations

Must Be Able To

• regularly, reliably, and punctually attend work;
• work extended hours as necessary;
• travel occasionally for work assignments and trainings;
• show flexibility and adaptability toward changes in assignments and work schedules;
• adhere to the agency’s internal management policies and procedures; and
• exhibit work behaviors consistent with agency core values.
  
  

#DICE