What are the responsibilities and job description for the Front Desk Receptionist position at Neolife Physical Therapy and Wellness?
Job Overview
We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our organization. This vital role involves managing front desk operations, providing exceptional customer service, and ensuring smooth office functioning. The ideal candidate will be highly organized, tech-savvy, and capable of handling multiple tasks with professionalism and enthusiasm. Your energy and positive attitude will set the tone for visitors and team members alike, creating a productive and inviting environment.
About the Role
As our Front Desk Receptionist, you'll be the heartbeat of our clinic's daily operations — greeting patients, managing schedules, and making sure every visit starts on the right foot. This role is ideal for someone who is detail-oriented, personable, and comfortable multitasking in a busy healthcare environment.
What You'll Do
- Greet patients warmly and check them in/out for appointments
- Schedule, reschedule, and confirm patient appointments using our EMR system (Prompt Health)
- Verify insurance eligibility and collect payments (deductibles, co-pays/co-insurance, balances) at time of service
- Answer phones, respond to patient inquiries, and route calls appropriately
- Maintain accurate patient records in compliance with HIPAA privacy standards
- Communicate with clinical staff regarding patient arrivals, scheduling changes, and daily flow
- Handle incoming referrals and coordinate new patient paperwork
- Keep the front office organized, professional, and welcoming
- Support billing staff with basic administrative tasks as needed (e.g., co-pay logs, documentation follow-up)
What We're Looking For
- High school diploma or equivalent required
- Prior experience in a medical office, physical therapy clinic, or customer-service-heavy role preferred
- Familiarity with EMR/scheduling software a plus (we'll train you on Prompt Health)
- Strong communication skills and a warm, professional demeanor
- Ability to multitask and stay organized in a fast-paced environment
- Basic understanding of medical insurance and HIPAA a plus (training provided)
- Reliable, punctual, and a team player
Why Join NeoLife PT
- Full-time, stable hours in a growing local healthcare company
- Supportive team culture across four Gulf Coast clinics
- Opportunity to grow within NeoVerse Enterprise (NeoLife PT, NeoFit Performance, NeoGolf Club)
- Make a real difference in patients' recovery journeys every day
To Apply: Submit your resume through Indeed. NeoLife PT is an equal opportunity employer.
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $17