What are the responsibilities and job description for the TMS Implementation Consultant position at NEOGOV?
NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.
NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.
TMS Implementation Consultants are responsible for the support, training, best practice coaching, and implementation process for all of our Talent Management Software customers. You will also communicate with sales, support, and product teams to ensure flawless execution of the support and implementation process.
This posting is for an existing vacancy.
Serve as the primary point of contact for customers during the implementation process.
Provide expert guidance on best practices for implementing and configuring our products.
Collaborate with clients to understand their business requirements and objectives
Work closely with other teams, including sales, product, project managers, and customer support to ensure smooth implementation execution and a seamless customer experience.
Identify potential implementation project risks and proactively develop strategies to resolve them
Provide consulting and training to clients who purchase additional implementation and product support
Troubleshoot and resolve technical issues during the implementation process, escalating problems as needed
Collect client feedback and insights during the implementation process to inform product improvements and enhancements
Develop and provide timely implementation notes and documentation
Travel, approximately two or three times a year, and as needed for onsite meetings, annual customer conference, client onsites, etc.
Organized and accountable
Proactive Problem solver
Authentic communicator
Team player
Passionate about the customer experience
What You Have
Knowledge of NEOGOV's products and/or experience with Human Resources, SaaS implementation, or remote training facilitation
Excellent written and verbal communication skills
Ability to set expectations and communicate goals and objectives with customers and teammates
Strong problem-solving and critical thinking skills, with a proactive and solution-oriented approach
Ability to successfully communicate and coordinate with departments across the organization, including Sales, QA, Product, etc.
Ability to understand and escalate issues efficiently and appropriately
NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers as we experience next level growth.
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
Generous PTO to support work-life balance
Remote working opportunities
401K Matching
Autonomy to grow and find your career path with supportive leadership
- 12-week Paid Parental Leave
Inclusive and diverse environment
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.