Public Sector Document Management SME

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform.  We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded. 

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

As part of this mission, we are launching a new Document Management product designed specifically for public-sector HR Service Delivery and HR Operations teams. We are hiring a Public-Sector HR Document Management Subject Matter Expert (SME) to serve as the embedded operational authority for this new product.

This role brings direct, hands-on experience from public-sector HR Service Delivery and HR Operations into every phase of product development and launch. You will represent how HR documents are created, received, classified, routed, secured, retained, audited, and retrieved within cities, counties, states, public institutions of higher education, and comparable public-sector entities.

From early discovery through general availability and customer rollout, you will work as a core member of the product team—shaping workflows, validating assumptions, and ensuring the solution aligns with real operational, procedural, and compliance requirements.
Following launch, this role expands to support go-to-market execution as the product’s primary Sales Engineer and Implementation Consultant, serving as NEOGOV’s most hands-on expert in public-sector HR document operations.

This role is for an existing vacancy.Product Discovery & Validation

• Serve as the embedded public-sector HR Service Delivery and HR Operations SME throughout discovery, design, and build phases.
• Translate real-world HR document workflows—including intake, classification, metadata management, access controls, versioning, retention, and retrieval—into clear product requirements and constraints.  Write User Stories as requirements are defined. 
• Advise on document lifecycles across a wide range of HR use cases, including employee files, disciplinary records, compliance documentation, and administrative records.
• Participate directly in customer interviews, workflow walkthroughs, and usability testing.
• Act as the primary product tester, validating end-to-end scenarios across HR staff, supervisors, and leadership roles.

Product Build & Launch

• Partner closely with Product, Design, and Engineering to ensure the tool reflects real-world public-sector HR Document Management workflows—not theoretical or vendor-driven models.
• Review and refine workflows related to:
  • HR document intake and classification
  • Secure storage and access controls
  • Document versioning and audit trails
  • Retention schedules and records management
  • Reporting, search, and retrieval
• Ensure alignment with public-sector requirements around compliance, auditability, records retention, public records requests, and defensibility
• Contribute to in-product guidance, templates, and best-practice defaults grounded in operational experience.

Go-to-Market, Sales & Implementation

• Serve as the product’s primary Sales Engineer, supporting demos and customer conversations with deep operational credibility.
• Translate customer scenarios into clear product narratives grounded in public-sector HR document management realities.
• Lead early customer implementations, including configuration guidance, training, and rollout support.
• Act as a key feedback conduit between customers and the product team, identifying recurring patterns and opportunities for improvement.
• Develop training documentation on new Electronic Document Management System (EDMS) product features for both NEOGOV Internal teams and NEOGOV customers.

• A seasoned public-sector HR Service Delivery or HR Operations practitioner with deep experience managing HR documents at scale.
• Experienced overseeing complex HR documentation requirements involving supervisors, HR leadership, legal, records management, or compliance stakeholders.
• Comfortable applying professional judgment to ambiguous documentation, retention, and access scenarios.
• A clear, pragmatic communicator who can translate operational complexity into actionable product guidance.
• Motivated by building durable systems that improve how HR teams manage sensitive information at scale.

What You Have

• 7–15 years in public-sector HR Service Delivery or HR Operations within cities, counties, states, public institutions of higher education, or similar agencies.
• Direct responsibility for or oversight of:
• HR document intake, classification, and maintenance
• Employee personnel files and supporting documentation
• Compliance, retention, and audit-readiness practices
• Familiarity with the systems used by public agencies to manage HR documents, including document management platforms, records management systems, and workflow tools.

Preferred Qualifications

• Experience implementing or administering HR or Document Management software in a public-sector or higher education environment.
• Exposure to public records requirements, legal review, or compliance and risk management partnerships.
• Prior experience training HR staff or supervisors on documentation standards and systems.
• Comfort participating in sales conversations, product demos, or customer workshops.

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Remote working opportunities
• Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.

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