What are the responsibilities and job description for the Phone Skills Trainer position at NEOGOV?
Please note this will be an onsite role Mon-Fri at the Draper, Utah office.
NEOGOV is a fast-growing SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to manage their employee & officer lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.
NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.
We’re looking for a confident communicator and skilled coach to elevate how NEOGOV’s revenue teams connect with prospects and customers over the phone. Our Phone Skills Trainer will design and deliver programs that help Lead Generation, Sellers and Sales Engineers master tone, pacing, objection handling, and conversational flow — all while reflecting NEOGOV’s voice and values & turning every call into an opportunity for impact.
This posting is for an existing vacancy.
Your training doesn’t just sound good — it shows up in improved connect rates, stronger discovery calls, and confident conversations that move deals forward.
NEOGOV is a fast-growing SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to manage their employee & officer lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.
NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.
We’re looking for a confident communicator and skilled coach to elevate how NEOGOV’s revenue teams connect with prospects and customers over the phone. Our Phone Skills Trainer will design and deliver programs that help Lead Generation, Sellers and Sales Engineers master tone, pacing, objection handling, and conversational flow — all while reflecting NEOGOV’s voice and values & turning every call into an opportunity for impact.
This posting is for an existing vacancy.
- Develop and deliver interactive phone communication and discovery call training programs.
- Use call recordings and data to identify coaching opportunities and trends.
- Run hands-on roleplays, live coaching sessions, and certification programs.
- Collaborate with leadership to reinforce best practices across the sales org.
- Maintain and update call playbooks, voicemail frameworks, and objection-handling guides.
- Measure program success through call metrics, conversion rates, and rep feedback.
- Travel to Draper, UT office 4x per year for meetings (if you're not within commutable distance to Draper.)
- 3 years in sales training, enablement, or sales leadership
- Expertise in consultative or value-based selling frameworks (e.g., MEDDPICC or similar).
- Deep understanding of modern sales communication and qualification techniques
- A knack for creating engaging, high-energy learning experiences
- Strong presence on the phone — you can model what great sounds like
- Develop and deliver ongoing phone communication training for sales teams.
- Analyze call recordings and data trends to identify coaching opportunities.
- Create interactive call workshops, roleplays, and certification programs.
- Partner with managers to reinforce techniques in daily workflows.
- Maintain call playbooks, voicemail frameworks, and objection handling guides.
- Track improvements using call metrics, conversion rates, and qualitative feedback.
Your training doesn’t just sound good — it shows up in improved connect rates, stronger discovery calls, and confident conversations that move deals forward.
Competitive Wages
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
Generous PTO to support work-life balance
401K Matching
12-week Paid Parental Leave
Autonomy to grow and find your career path with supportive leadership
Remote working opportunities
Inclusive and diverse work environment
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.
Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.