What are the responsibilities and job description for the Inside Sales Representative I position at NEOGOV?
For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities.
We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution.
At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life.
Our solutions support the entire employee journey, from hire to retire. By transforming complex HR and compliance workflows into simple, intuitive experiences, we help public-sector organizations reduce friction, improve efficiency, and focus on what matters most: making a difference.
The Inside Sales team is responsible for the support, training, and best practice coaching and account retention and expansion for all customers. You will strategize customer support execution, communicate with other departments to ensure synergy. You will proactively look for new and innovative ways to ensure our customers’ success with our products and generate sales opportunities. Your primary responsibility is account expansion. You will work directly with an Account Manager and coordinate meetings to demo NEOGOV products.
This is an on-site role located in Draper, Utah. Candidates must be available to work in the office Monday through Friday during standard business hours. This role involves real-time collaboration with cross-functional teams, participation in team meetings, and active engagement in the office environment.
Work Environment Requirements:
This is a full-time, in-office position. Remote or hybrid work is not available for this role.
Must be available for in-person, ad-hoc team discussions, coaching, and feedback sessions throughout the workday.
Required to attend and participate in daily stand-ups, team meetings, training, and company events held in the office.
Reliable daily commute to the office is required.
- Develop and cultivate customer relationships with key decision makers and power users/administrators.
- Resolve simple to moderately complex tasks related to our product suite.
- Conduct Partnership Reviews (business reviews) with current customers - review current products, current implementations, help discover and resolve concerns, and ask questions to discover areas where we can expand the account with additional products.
- Schedule product demonstrations
- Assist with support case escalations and facilitate customer communication where needed.
- Complete product training to gain deeper understanding of NEOGOV products.
- Proactive calls and engagements to seek demonstration appointments.
- Meet regularly and communicate often with the assigned Account Manager to ensure objectives are aligned for the territory.
- Communicate product feedback where appropriate and work with other internal teams to help resolve customer concerns and product ideas.
- Generate excitement for new or developing products by keeping customers updated on their progress. Sharing information on product enhancements.
- Find upsell opportunities through customers’ use-case
- Track KPI’s (partnership review meetings, demos, SQO%, and sales territory quota attainment)
- Work with at-risk customers as needed along with other internal teams to resolve concerns and retain customers.
- omeone with strong organizational and follow through skills
- An individual with High level of personal accountability
- Able to set expectations and communicate goals and objectives with customers and teammates
What you have:
- Minimum 3 years working directly with customer accounts
- Minimum 1 year of experience with one or more SaaS products
- Prior technical sales experience is preferred
- Excellent written and verbal communication skills
- Ability to successfully communicate and coordinate with departments across the organization, including Sales, Support, QA, Product Management, Finance, etc
- Experience presenting both to groups and one-on-one
- Salesforce experience preferred but not required
- B.A/B.S or equivalent work experience
Competitive Wages
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
Generous PTO to support work-life balance
401K Matching
12-week Paid Parental Leave
Autonomy to grow and find your career path with supportive leadership
Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office.
Inclusive and diverse work environment
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.