Director of Service

Our client is seeking a Senior Service Leader – Mechanical Services who will oversee and grow the service organization, driving operational excellence, mentoring teams, and ensuring top-tier customer experiences across multiple markets.

What's in it for you:

• Opportunity to lead a core business unit with senior leadership visibility and influence

• Shape and grow a stable, well-established organization with long-term potential

• Build and mentor high-performing teams in a service-focused environment

• Drive operational improvements and make a tangible impact on efficiency, safety, and customer satisfaction

• Competitive salary and benefits, with potential upside through departmental performance

What you will do:

• Provide strategic direction and day-to-day leadership for the service department

• Recruit, develop, and mentor managers, supervisors, and field personnel

• Oversee scheduling, dispatching, and service workflow to ensure timely, quality delivery

• Own service department financial performance including budgeting, forecasting, and revenue growth

• Maintain strong client relationships, serve as the escalation point for complex service issues, and identify growth opportunities within accounts and new markets

• Implement operational processes, reporting tools, and technologies to improve efficiency and visibility

• Champion a culture of safety, quality, and continuous improvement

• Collaborate with executive leadership on departmental strategy, growth initiatives, and service offerings

Preferred background:

• 10 years in mechanical services, contracting, or related environments

• Proven leadership experience managing service teams and operations

• Strong operational, financial, and client management skills

• Experience with HVAC, plumbing, or other mechanical systems

• Excellent communication skills across field teams, clients, and executive leadership