What are the responsibilities and job description for the Transportation Navigator position at NEMCSA?
About NEMCSA
At NEMCSA, we help children, families, and communities thrive. As a nonprofit Community Action Agency serving Northeast Michigan, we're committed to creating opportunities, supporting self-sufficiency, and making a meaningful difference in the lives of those facing economic hardship. We're also proud to be recognized as a Detroit Free Press Top Workplace, reflecting our commitment to a positive culture, supportive teams, and meaningful work.
What You’ll Love About Us:
- To keep you healthy: Medical/Rx, Vision, and Dental insurance with employee coverage at no cost.
- To help prepare you for the future: Generous employer 401(k) contributions, plus Life and Disability Insurance.
- Flexibility: We value work-life balance and offer flexibility whenever possible.
- Time for what matters: 10 paid holidays each year, generous vacation time, and sick leave benefits.
- Student Loan Forgiveness Opportunities: Employment with NEMCSA may qualify for the Public Service Loan Forgiveness (PSLF) Program.
What You'll Do
As a Transportation Navigator, you'll help individuals and families overcome transportation barriers that impact their access to healthcare, employment, education, childcare, and other essential services. Through assessment, resource navigation, and transportation coordination, you'll connect participants with solutions that support long-term stability and well-being. In this role, you will:
- Conduct intake, assessments, and screenings to identify transportation-related needs and barriers.
- Develop individualized transportation plans and connect participants to available transportation resources and community services.
- Coordinate transportation solutions for healthcare, employment, education, childcare, and other essential needs.
- Assist participants with resource navigation, referrals, and connections to community programs and supports.
- Screen for transportation stability needs, including vehicle-related barriers and emergency transportation assistance.
- Maintain regular contact with participants through phone, virtual, and in-person meetings as appropriate.
- Build relationships with transportation providers, community partners, healthcare organizations, and other service agencies.
- Maintain accurate participant records, service documentation, and outcomes in agency systems.
- Support outreach activities, regional transportation initiatives, and community partnership efforts.
- Participate in required training and ongoing professional development.
Most importantly, you'll serve as a trusted resource, helping individuals and families access reliable transportation solutions that improve their health, stability, and quality of life.