What are the responsibilities and job description for the Transportation Navigator position at NORTHEAST MICHIGAN COMMUNITY SERVICE AGENCY INC.?
About NEMCSA
At NEMCSA, we help children, families, and communities thrive. As a nonprofit Community Action Agency serving Northeast Michigan, we're committed to creating opportunities, supporting self-sufficiency, and making a meaningful difference in the lives of those facing economic hardship. We're also proud to be recognized as a Detroit Free Press Top Workplace, reflecting our commitment to a positive culture, supportive teams, and meaningful work.
What You’ll Love About Us:
- To keep you healthy: Medical/Rx, Vision, and Dental insurance with employee coverage at no cost.
- To help prepare you for the future: Generous employer 401(k) contributions, plus Life and Disability Insurance.
- Flexibility: We value work-life balance and offer flexibility whenever possible.
- Time for what matters: 10 paid holidays each year, generous vacation time, and sick leave benefits.
- Student Loan Forgiveness Opportunities: Employment with NEMCSA may qualify for the Public Service Loan Forgiveness (PSLF) Program.
What You'll Do
As a Transportation Navigator, you'll help individuals and families overcome transportation barriers that impact their access to healthcare, employment, education, childcare, and other essential services. Through assessment, resource navigation, and transportation coordination, you'll connect participants with solutions that support long-term stability and well-being. In this role, you will:
- Conduct intake, assessments, and screenings to identify transportation-related needs and barriers.
- Develop individualized transportation plans and connect participants to available transportation resources and community services.
- Coordinate transportation solutions for healthcare, employment, education, childcare, and other essential needs.
- Assist participants with resource navigation, referrals, and connections to community programs and supports.
- Screen for transportation stability needs, including vehicle-related barriers and emergency transportation assistance.
- Maintain regular contact with participants through phone, virtual, and in-person meetings as appropriate.
- Build relationships with transportation providers, community partners, healthcare organizations, and other service agencies.
- Maintain accurate participant records, service documentation, and outcomes in agency systems.
- Support outreach activities, regional transportation initiatives, and community partnership efforts.
- Participate in required training and ongoing professional development.
Most importantly, you'll serve as a trusted resource, helping individuals and families access reliable transportation solutions that improve their health, stability, and quality of life.
What We'll Love About You:
- High school diploma or GED required. Associate Degree in Social Work, Human Services, Sociology, Psychology, Public Health, Community Health, or a related field preferred.
- Two years of experience working with vulnerable populations, families experiencing poverty, case management, mentoring, transportation coordination, community health navigation, or a related human services field preferred.
- Experience with participant goal planning, resource navigation, community partnerships, and case documentation preferred.
- Strong communication, organizational, and relationship-building skills, with the ability to work independently and as part of a team.
- Proficiency with Microsoft Office, databases, electronic documentation systems, and participant tracking software.
- Valid Michigan driver's license and reliable transportation required.
Most importantly, you're passionate about helping families overcome barriers, build self-sufficiency, and achieve their goals through compassionate support, mentoring, and advocacy.
Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1-800-649-3777. An EOE.
Notice: NEMCSA participates in E-Verify. For more information, please view our eVerify disclaimer at www.nemcsa.org/careers.
Mission of the agency:
Enhancing quality of life by empowering individuals and strengthening communities.
Salary : $20