Service Guest Concierge

For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve.

What we offer:

• Starting pay is $14-22/hour
• Health, dental, vision
• Supplemental Benefits: LT/ST Disability, Cancer, Accident, Life
• 401(k) Option with company match
• Gym Discounts
• 5 Day work week
• Christmas Club savings plan
• Paid Volunteer Time Off
• Paid Time Off
  
  
  

The Service Guest Concierge supports the Service Department by ensuring a clean, organized, and guest-friendly service drive while assisting with vehicle movement, valet services, and loaner fleet maintenance. This role directly contributes to the customer experience and the operational flow of the service department.

Essential Responsibilities

• Maintain a clean and safe service drive area free of trash, water, leaves, and debris.
• Greet customers upon arrival and introduce them to a Service Advisor.
• Drive customer vehicles to and from the service lane, service stalls, and parking areas.
• Vacuum every customer vehicle.
• Retrieve and deliver vehicles across property locations as needed.
• Transport vehicles to and from the car wash.
• Provide valet service by moving customer vehicles from their desired location for service.
• Gas, clean, and help maintain the dealership’s loaner vehicle fleet.
• Clear walkways of snow, dirt, or debris to maintain safe access for customers.
• Perform additional duties as assigned by leadership.
  
  
  

Skills & Qualities

• Strong customer-service mindset
• Ability to work efficiently both independently and as part of a team
• Dependable, punctual, and detail-oriented
• Comfortable driving a variety of vehicles
• Professional and friendly demeanor
  
  
  

Work Environment & Physical Requirements

• Must be able to stand, walk, and move continuously throughout the shift.
• Frequent outdoor work in all weather conditions.
• Must be able to safely operate customer and dealership vehicles.
• Requires bending, lifting, and physical agility for cleaning and valet tasks.
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.