What are the responsibilities and job description for the Guest Service Representative position at Holiday Inn Express and Suites?
Job Overview:
We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their satisfaction throughout their stay. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.
This is a PM shift hours are 3-11pm including weekend and holidays.
Responsibilities:
- Greet guests upon arrival and provide a warm welcome
- Assist guests with check-in and check-out processes
- Answer phone calls and respond to guest inquiries in a professional and courteous manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests promptly and efficiently
- Process payments and maintain accurate records
- Resolve guest complaints or issues with patience and empathy
- Collaborate with other hotel departments to ensure guest needs are met
- Perform night audit duties as required
Qualifications:
- Previous experience in customer service or hospitality is preferred
- Bilingual skills (English/Spanish) are a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel operations and procedures is desirable
- Familiarity with phone systems and basic computer skills
Benefits:
- Competitive salary
- Opportunities for career growth within the hospitality industry
- Employee discounts on hotel services and amenities
If you are passionate about delivering exceptional guest experiences, we invite you to apply for the position of Guest Service Agent. Join our team and be part of creating memorable stays for our valued guests.
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $14