What are the responsibilities and job description for the Parts Specialist position at Nelson Mazda Norman?
For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve.
What we offer:
- Health, dental, vision
- Supplemental Benefits: LT/ST Disability, Cancer, Accident, Life
- 401(k) Option with company match
- Gym Discounts
- 5 Day work week
- Christmas Club savings plan
- Paid Volunteer Time Off
- Paid Time Off
Responsibilities
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Oversee the parts sales process from start to finish.
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Communicate with staff and customers in a friendly and professional manner.
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Converse effectively/efficiently regarding customer parts status.
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Read and understand the parts catalog when looking up and speaking to specific parts.
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Answer phone calls, provide price quotes and other information to customers.
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Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
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Provide high level service to both internal and external customers.
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Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
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Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
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Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
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Make sure all internal requests for parts are billed on service repair order.
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Receive payment from retail customers or obtains credit authorization.
Qualifications
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High School Diploma or equivalent and prior auto parts sales experience (preferred)
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Eager to improve in a dynamic work environment
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Strong interpersonal and time management skills
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Ability to read/interpret safety and maintenance documents
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Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
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Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.