What are the responsibilities and job description for the Inside Sales Team Lead position at nelsen corporation?
Established over 70 years ago, Nelsen Corporation, a family-owned business, has grown to become one of the world’s leading OEMs and distributors of residential and commercial water treatment systems and components, and drinking water products. From its headquarters in Medina, Ohio, and additional distribution and manufacturing facilities in Arizona, Texas, Florida, and Wisconsin, Nelsen serves professional dealers in the United States and worldwide.
Nelsen Corporation is seeking an outgoing, positive team member who is driven to succeed as our new Inside Sales Team Lead! Our team of Inside Sales professionals have come from all types of industries and career backgrounds; we have one of the best training programs in the industry!
Why join the Nelsen Team?
Our team is made up of hardworking, talented people in an exciting and fast-growing industry. Offering full-time opportunities, working Monday through Friday, our employees enjoy competitive pay, benefits and an exceptional work-life balance.
Work Schedule: Monday-Friday, 8:00AM - 5:00PM; onsite at our Goodyear, AZ location. No weekends.
Pay: From $85,000 per year; pay commensurate with experience and skills.
On the first of the month after 60 days:
- Health and wellness benefits eligibility, including medical, dental, vision, 401k, company-paid short/long term disability, life insurance, and more
- Generous Paid Time Off
Essential Duties and Responsibilities
Manage Assigned Existing Accounts
- Maintain and build relationships by contacting customers, establishing buying cycles, presenting new products
- Apply knowledge of the industry and product features to complement and add to existing clients’ catalog
- Manage accounts by tracking orders and following up on past due payments
- Solicit customer feedback to improve service/ address needs
Identify Leads and Prospect for New Business
- Answer inbound sales lead calls, respond to inquiries, and convert to sales
- Provide information, quotes, and credit terms to new clients
- Prepare sales and budgeting information to determine price schedules and discount rates
Customer Service
- Respond promptly to customer requests
- Investigate and resolve delivery or product problems in a professional, empathetic manner
- Utilize CRM to track activity, keep commitments and maintain customer contact
Teamwork and Collaboration
- Coordinate efforts with Production and Warehouse Teams to ensure product availability and delivery timelines
- Partner with the Senior Management Team to assign new accounts and align portfolios
- Develop strong relationships with dealers, key suppliers, fellow team members and internal resources
- Master product knowledge and build competency with software systems (ERP/CRM)
Supervision
- Oversee branch Inside Sales Team to ensure proper adherence to policies, procedures, order accuracy, and safety standards
- Maintain and monitor staffing and scheduling levels
- Analyze and organize workflow for maximum efficiency
- Provide training and development along with clear communication of performance expectations and goals
Qualifications and Competencies
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent communication skills and ability to build relationships and negotiate with clients
- Strong Microsoft Office Suite skills, including Excel
- Possess self-motivation and strong work ethic, detail oriented and able to prioritize daily work efficiently
- Must pass a background check and urine drug screen
Education and Experience
- 3-5 years of sales experience, generating leads and closing sales
- Bachelors’ degree in a relevant field, preferred
- WQA Certification or equivalent industry knowledge, preferred
