What are the responsibilities and job description for the Inside Sales Representative & Loan Officers position at The Potempa Team | CrossCountry Mortgage?
Company Description
The Potempa Team, a division of CrossCountry Mortgage, is dedicated to delivering unmatched customer service and efficiency in the loan process. Known for closing loans at industry-leading speeds, the team takes pride in setting the standard for excellence in the mortgage industry. Recognized as the #2 purchase team in the United States in 2021, The Potempa Team continues to exceed performance benchmarks and grow its client base. The commitment to excellence extends to both customers and team members, fostering a culture of support and achievement.
Role Description
The Inside Sales Representative & Loan Officer role is a full-time, on-site position located in Phoenix, AZ. Responsibilities include generating leads, managing client accounts, delivering outstanding customer service, and maintaining a focus on customer satisfaction. The role emphasizes relationship-building and assisting clients in navigating loan options to meet their financial needs. Collaboration with team members and a focus on achieving sales goals are critical aspects of this position.
Qualifications
- Experience in Inside Sales and Lead Generation to successfully identify potential clients and opportunities
- Strong skills in Customer Satisfaction and Customer Service to ensure exceptional client experiences
- Proficiency in Account Management to effectively oversee and maintain client relationships
- Proven ability to work in a team-oriented, goal-driven environment
- Exceptional communication and interpersonal skills
- Familiarity with mortgage or financial services is a plus
- Bachelor’s degree or equivalent professional experience preferred