Sr. Manager, Quality Assurance

Are you looking for a place where you can bring your experience in establishing and enforcing standardized QA tools, frameworks, processes, and metrics while ensuring consistency, scalability, and transparency across the enterprise technology portfolio?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring Your Experience And Be Empowered To Innovate.

As a Sr. Manager, Quality Assurance on the PMO team, a typical day for you will include:

• Define and enforce enterprise QA standards, policies, and quality gates, ensuring all releases meet established thresholds before production approval.
• Oversee and standardize QA tools, frameworks, and automation strategies to drive consistency, efficiency, and scalability across teams and vendors.
• Lead end-to-end testing efforts, validating system integrations, data integrity, environments, and readiness across platforms and third-party solutions.
• Ensure all testing reflects real-world customer journeys, proactively identifying risks that could impact user experience, performance, or brand trust.
• Partner with PMO, CIO leadership, and cross-functional teams to embed QA into planning, prioritization, and release governance while providing visibility into quality risks.
• Monitor and analyze QA metrics, dashboards, and performance trends to drive data-informed release decisions and continuous quality improvement.
  
  

(Required Qualifications)

Bring your skills and be inspired to achieve success.

• Experience:
• 10 years in Quality Assurance with enterprise-scale experience
• 5 years in leadership roles overseeing cross-functional or centralized QA teams
• Proven experience operating within governance, PMO, or portfolio delivery models
• Demonstrated success in standardizing QA tools, frameworks, and processes across multiple teams or business units
• Experience managing quality across internal systems and third-party/vendor ecosystems
• Technical Expertise
• Deep understanding of end-to-end testing methodologies across the SDLC
• Hands-on experience with test management platforms, automation frameworks, and defect tracking tools
• Strong background in test case automation, execution, and results analysis
• Experience integrating QA into CI/CD pipelines
• Knowledge of API, integration, and performance testing
• Familiarity with cloud-based and distributed architectures
• Education:
• Bachelors in Computer Science, Information Technology, or Engineering
  
  

• Schedule / in-office requirements:
• Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.
• Our office locations are:
• 500 E John Carpenter Fwy, Irving, TX
• 1010 N University Parks Drive, Waco, TX
  

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone
• Benefits: Check out our benefits offerings here: Neighborly Benefits
• Financial Benefits: Equity and bonus opportunities
  
  

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

Neighborly - USA Shared Services