What are the responsibilities and job description for the Veterinary CSR / Receptionist position at NEIGHBORHOOD VETERINARY CENTER LLC?
Benefits:
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
Job Summary
We are seeking a polished, friendly, and highly professional Receptionist/Concierge to join our team at our brand-new, state-of-the-art veterinary hospital.
We are seeking a polished, friendly, and highly professional Receptionist/Concierge to join our team at our brand-new, state-of-the-art veterinary hospital.
As the first point of contact, you will play a vital role in shaping each client’s experience. You will warmly welcome clients and their pets, manage appointments, and ensure a seamless, high-quality visit from check-in to check-out. This role is ideal for someone who thrives in a fast-paced environment and takes pride in delivering exceptional, concierge-level service.
Key Responsibilities
- Provide a warm, professional welcome to all clients and their pets, creating a positive first impression
- Deliver a concierge-level, white-glove client experience throughout each visit
- Answer phone calls promptly and schedule appointments with accuracy and efficiency
- Manage a high-volume front desk while maintaining composure and attention to detail
- Coordinate with veterinary staff to ensure smooth patient flow and clear communication
- Anticipate client needs and proactively provide solutions to enhance their experience
- Handle client questions or concerns with empathy, professionalism, and discretion
- Maintain a clean, organized, and inviting front desk and lobby area
- Accurately input and manage client and patient information in the system
- Educate clients on services, products, and wellness options when appropriate
What We’re Looking For
- A passion for delivering exceptional customer service
- A positive, polished, and professional demeanor
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- High attention to detail and problem-solving ability
- Comfortable using computers and scheduling systems
- Experience in veterinary, medical, hospitality, or luxury service environments of 3 years
Why Join Us?
We are building more than just a veterinary hospital—we are creating a welcoming, high-quality experience for both pets and their owners. If you are someone who takes pride in making people feel valued, supported, and cared for, we would love to meet you.
We are building more than just a veterinary hospital—we are creating a welcoming, high-quality experience for both pets and their owners. If you are someone who takes pride in making people feel valued, supported, and cared for, we would love to meet you.
Qualifications
- Three or more years of customer service experience is preferred
- Previous experience as a receptionist is preferred
- Bilingual Spanish preferred
- Excellent communication skills with a focus on customer service
- Strong work ethic and positive attitude
- Familiar with computers and scheduling software
Salary : $17 - $21