What are the responsibilities and job description for the Program Aide - NORC position at Neighborhood SHOPP?
THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.
975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477
Tel: (718) 542-0006 Fax: (347) 772-3075 Email: Info@nshopp.org
Job Title: Program Aide
Supervisor: Program Director
Job Status: Full Time / 35 hrs. per week
Job Location: NORC
Salary Range: $40,000 - $41,500
Neighborhood Self Help by Older Persons Projects (SHOPP) is a dynamic and innovative non-profit organization that supports older adults, caregivers, and individuals with disabilities. SHOPP offers 12 essential programs, including CCNP (Community Care Network Program), 4 Older Adult Centers (Casa Boricua, Leon, Soundview, and Guess), NORC (Naturally Occurring Retirement Communities), Pop Up Café, Case Management with Friendly Visiting, Elder Justice, Caregiver Support Program, and NY Connects. SHOPP’s mission is to enhance the strength and resilience of individuals, regardless of age or ability, through innovative programs and support services.
The Program Aide is responsible for providing clerical and program support. Duties include handling telephones, reception area supervision, heavy filing, typing letters and preparing reports, managing supplies inventory and equipment, providing Information and Referral (I&R) , data entry in DFTA database system and assisting with program activities. The Program Aide reports directly to the Program Director. The position requires a High School Diploma or equivalent, computer literacy in Microsoft Office application and database systems. Excellent people skills, knowledge of community resources for Information and Referral. Spanish language fluency preferred.
The Program Aide is specifically responsible for the following tasks:
Clerical:
• Screen calls.
• Triage Intake calls.
• Track program services and prepare reports.
• Assist with coordinating activities of volunteers.
• Maintain various databases, mailing lists and monthly agency program levels of services report.
• Maintain inventory of office supplies. This includes: completing approved purchased orders,
placing orders, receiving and checking purchase items upon delivery and storing supplies
which vary in weight up to 20 lbs and may require reaching overhead and utilizing a step
stool.
• Perform heavy filing tasks daily, including pulling and refiling client case records in up to 5
drawer filing cabinet.
• Maintain agency equipment (computers, copiers, fax, etc.) inventory, troubleshoot problems and arrange for service and maintenance on timely basis as needed.
• Restocking office supplies including office printers with reams of copy paper.
• Assist in member/participant/client registration and enrollment.
• When necessary, provide Telephone Reassurance and Case Assistance as assigned by
supervisor.
• Provide Information and Referral.
Other Duties:
• Supervise reception area and reception staff, volunteers.
• Participate in SHOPP staff training programs, staff meetings, community meetings and other
meetings as assigned.
• Assist in resolving any administrative problems.
• Be available and willing to perform other tasks as assigned by supervisor.
Background Check Notice:
All offers of employment are contingent upon the successful completion of a background check.
SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan, Vision insurance.
To apply for this position, email your resume and cover letter to:
jobs@nshopp.org ATTN: Diana Delgado - Chief Program Officer
EQUAL OPPORTUNITY EMPLOYER
Salary : $40,000 - $41,500
