What are the responsibilities and job description for the Team Leader position at Neighborhood SHOPP?
THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.
975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477
Tel: (718) 542-0006 Email: Info@nshopp.org
Program: SHOPP Case Management Program (CMP)
Program Operation: Following a Hybrid Model, 35 hrs. weekly
Position Title: Team Leader
Employment Status: Full-Time, 35 Hours per Week (Hybrid)
Reports To: Program Director and Assistant Director
Supervises: All program support staff, including interns/ volunteers
Funding Source: NYC Aging
Salary Range: $70,000-$75,000
About SHOPP:
SHOPP’s mission is to enhance the strength and resilience of individuals, regardless of age or
ability, through innovative programs and supportive services. Key programs include the Case
Management Program (CMP), Community Care Network Program (CCNP), VIP Elder Justice
and Crime Victims Program, NY CONNECTS, multiple senior centers, Caregiver Support
Program, and SHOPP Supportive Options and Services through the SARA Project.
Position Summary:
The Social Worker Team Leader oversees one of three CMP case management teams, providing
leadership, clinical supervision, and direct services to frail older adults with long-term care needs
who wish to remain in the community. This role ensures high-quality, strengths-based case
management, supports program administration, and fosters a collaborative team environment.
Key Responsibilities:
Direct Services:
• Conduct and monitor client assessments, reassessments, and care plans
• Provide clinical interventions and maintain complete, accurate documentation
• Authorize services and manage waiting lists in consultation with the Program Director
• Coordinate with community resources and referral sources to ensure timely, appropriate
services
Supervision & Leadership:
• Lead and supervise a team of case managers and direct service workers
• Maintain a collaborative, team-based approach to caseload management
• Conduct individual and group supervision, performance evaluations, and staff
development
• Manage schedules, timesheets, and support social work student field placements
Program Administration:
• Monitor case management goals, outcomes, and service delivery quality
• Maintain program records and reports for funders
• Conduct outreach, community presentations, and represent SHOPP at professional
meetings
• Support program planning, policy implementation, and compliance with contractual
obligations
• Maintain and update resource directories and ensure staff training/certification
requirements are met
• Assist with recruitment, onboarding, and professional development of staff
Qualifications:
• Master’s Degree in Social Work (MSW) from an accredited school
• Experience in social services, preferably with older adults and community-based case
management
• Strong leadership, clinical, problem-solving, and team-building skills
• Bilingual Spanish/English preferred
• Computer literacy mandatory; familiarity with NYC AGING Peer Place systems helpful
Work Schedule & Conditions:
• Hybrid schedule; minimum of two days per week in the office
• Availability for evenings and weekends to support program events
• Travel to community events and fieldwork as needed
• Required attendance at in-person meetings, trainings, and program events
Background Check Notice:
All offers of employment are contingent upon the successful completion of a background check.
SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan, Vision insurance.
To apply for this position, email your resume and cover letter to:
jobs@nshopp.org ATTN: Tynisha Rodriguez - Chief Program Officer
EQUAL OPPORTUNITY EMPLOYER
Salary : $70,000 - $75,000