WIC Clerk

The WIC Clerk will understand and model the mission of NSO.  The WIC Clerk will understand and practice NSO’s policy on confidentiality in respect to all NSO information.  The WIC Clerk will exhibit professional behavior in all facets of work at NSO.  The WIC Clerk will exhibit teamwork with all NSO staff. 

Working under the supervision of the WIC Clinic Director, the clerks perform clerical tasks such as, answering the phone, scheduling individual and class appointments with CWNT’s and Nutritionists, issuing food instruments, maintaining charts, mailing information to WIC participants, and referring participants to other agencies.  The WIC Clerks are the first employees a participant will meet therefore it is required that you maintain a positive, friendly attitude towards our participants. 

ESSENTIAL FUNCTIONS

• Enter demographic information into PHOCIS and determine applicant’s financial eligibility for WIC.
• Maintain safety and security of office property and inventory of office supplies.
• Maintain formula inventory.
• Complete ordering/shipping/receiving of office supplies and special formula.
• Provide consumer education for using their WIC benefits in compliance of OSDH WIC guidelines.
• Run weekly and monthly reports as required by OSDH WIC Service guidelines. Prepare and mail all reports to the agency and the State office as directed in policy and procedures manual.
• Pass WIC Clerical Competency Training with WIC Director within 6 months of hire.
• Assist in training of new WIC Clerks.
• Attend outreach activities, as requested by director.
• If bilingual, serve as a translator as needed.
• Willingness to be cross trained in various WIC duties outside of clerk as needed.
• Perform other tasks as directed and manage office in absence of director by maintaining communication with main office.
• Ensure HIPPA compliance at all times.
• Adhere to company Health & Safety standards for all clinic activities.
• Comply with all NSO policies and procedures set forth in the NSO handbook.
• Maintain consistent feedback to the WIC Clinic Director regarding all major areas of clinic functioning.
• Attend OSDH trainings.
• The duties and responsibilities in this job description are representative categories. These general categories do not necessarily constitute an exhaustive list of duties of the position.

JOB REQUIREMENTS

• High school diploma or general education degree (GED), required.
• Experience working with the homeless and underserved population, preferred.
• One year’s experience in customer service and/or training or equivalent combination of education and experience.
• Valid driver’s license and auto insurance, required.
• Clearance of background check and drug screen, required.
• Bi-lingual preferred

SKILLS AND ABILITIES REQUIRED

• Excellent written, verbal and interpersonal communication, required.
• Accuracy and attention to detail, required.
• Knowledgeable use of MS Office software.
• Must be dependable and be able to work under pressure.
• Must maintain a high degree of confidentiality.
• Must be a team player.
• Must maintain good relationships with Nutritionists, CWNTs, Clerks and other health care employees.

WORKING CONDITIONS

• Majority of time spent in this position is in a well-lighted, heated and air-conditioned indoor office setting with adequate ventilation.
• This job requires moderate physical activity performing in a primarily administrative nature.
• Occasional periods of high stress 

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

If this position sounds like a great fit, we would love for you to apply!

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