What are the responsibilities and job description for the Operations Specialist position at Neighborhood National Bank?
Overview
We are seeking a dynamic and detail-oriented Operations Specialist to join our team and drive operational excellence across our facilities and manufacturing processes. In this role, you will be responsible for monitoring and processing all items to the operations of the Bank. Ability to work efficiently and productively in operations and the core bank system is key to success in this position.
Essential Functions and Responsibilities include:
· Data Processing:
o Work, process, and monitor all non-post items, stop pays, positive pay, NSF items, and general exception items
o Verify all NSF Items are handled & Perform NSF Cut
o Handle IRCL (Incoming Return Cash Letter) charge-back items, and returns of on-us items – following special return instructions if applicable
o Handle Error Resolutions (including research and adjustments)
o Provide Business Online Banking & Treasury Management setup and support
o Verify cash letter and processing totals on a daily basis
o Processes, prints and mails various customer Notices, and letters, etc.
o Monitor and handle any OFAC hits related to automated entries
o Review and approve limit increases for mobile deposits and P2P transfers
· ACH:
- Reviewing & Correcting ACH Origination Errors
o Add/Modify/Delete/File External Transfers (ACH transfers)
o Reviewing & Handling ACH Exceptions (incoming and outgoing NOCs/Returns/PreNotes)
o Provide support to the Bank’s ACH Origination customers
o Handle Death Notices, and reclamations received, and related procedures
o Handle reporting of NACHA rules violations
o Provide support to NNB staff in processing ACH WSUD return situations
· Funds Management:
o Process & track all incoming and outgoing wire transfers, while being alert to situations of potential fraud
o Responsible for verifying that signatures on all outgoing wires are in compliance with Bank policy
o Process Daily Funds Settlement
o Monitor correspondent bank account balances daily
· Fraud:
o Track and assist with any customer fraud situations
o Process, file, & track POS Disputes in compliance with Regulation E requirements and NNB procedures
o Monitor check fraud software
o Handle any fraudulent check or ACH situations including returns
o Monitor internal DDAs for altered/fraudulent checks
o Provide support and guidance to NNB staff on handling fraud situations including account closures
o Help remediate online banking fraud and compromise situations
o Monitor for check kiting, or other customer evasion situations and report to the Operations Manager
o Apprise the Operations Manager about monetary risk related to problems where there could be the potential of a loss to a customer or to the bank, including any potential Bank reputational risk
· Administrative Tasks:
o Processes levies, garnishments, interrogatory requests and verification of deposits
o Responsible for charge-off DDA/SAV account processing to include all reporting
o Complete annual Escheat procedures as related to dormant accounts
o Complete daily checkback of Deposit Operations maintenance
Pay: $22.50 - $26.62 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Education:
- Associate (Preferred)
Experience:
- Banking Operations : 3 years (Required)
- Fraud prevention and detection: 3 years (Required)
- ACH: 3 years (Required)
- Funds Management : 3 years (Required)
Language:
- English (Required)
Work Location: In person
Salary : $23 - $27