What are the responsibilities and job description for the Loan Servicing Agent position at Neighborhood Mortgage Solutions?
Position Overview:
The servicing agent is responsible for all day-to-day transactions with servicing a mortgage and handling phone calls with great customer care.
Essential Job Functions:
· Set up loans on the system in ensure proper reporting to investor
· Paying Taxes, Homeowners Insurance, and flood insurances
· Paying, activate and canceling PMI, MIP, and RD monthly
· FHA and RD Monthly and quarterly reporting
· Posting mortgage payments and making the deposits daily
· Posting NSF payments and mailing out letters
· Handling incoming mail
· Escrow Analysis
· Preparing payoffs, ordering coupons, mailing out payment histories, helping members with online payments, taking phone payments and etc….
· Preparing Reports to send to the tax service company
· Processing Insurance Claims
· Preparing discharges and mailing out for recording
· Preform quality control on all new loan files
· Comply with Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Currency Affairs (BSA/AML/OFAC) Policy, as well as RESPA, TILA, HMDA, and all other mortgage-related regulations, and Fannie Mae guidelines, applicable to CUSOs.
Requirements:
· Mortgage servicing experience preferred
· High School Diploma/GED
· Writing and verbal communications
· Microsoft Excel and Microsoft Word
· Detailed, organization and multi-tasking skills
Other Skills/Abilities
· Language skills
· Mathematical skills
· Reasoning abilities
· Computer skills
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $19