Senior Community Association Manager

General Description

This role is responsible for overseeing a portfolio of communities and leading a team of Community Association Managers while partnering closely with Boards of Directors, leadership, and internal departments. This position plays a key role in team development, client satisfaction, and account retention.

Portfolio Of Communities Responsibilities

• Manage homeowner communication to ensure a high level of service, including timely and complete responses and resolutions.
• Compile and submit complete and accurate annual budget(s), including analysis of assessments, reserves, and assets, while meeting deadlines and demonstrating thorough analysis and consideration for the goals of the community.
• Manage and perform property visits, compliance tracking, and enforcement of grounds, facilities, and equipment, hiring contractors for services like security, maintenance, and landscaping.
• Manage insurance requirements and assist in claim management.
• Coordinate preparation and execution for all Board of Directors and homeowners’ meetings.
• Maintain accurate and complete owner records and keep them updated in the software system.
  
  

Senior Association Manager Responsibilities

• Leading, mentoring, and supporting a team of Community Association Managers
• Participating in hiring, training, performance management, and recognition
• Approving PTO requests and coordinating coverage
• Partnering with HR and leadership to address performance concerns
• Overseeing budgets and P&L for the assigned team
• Attending leadership meetings and board meetings assigned
• Supporting organizational growth and new initiatives