What are the responsibilities and job description for the Steps Program Case Coordinator position at Neighborhood Center of West Volusia?
The Neighborhood Center of West Volusia is “a place with a heart”, our mission is to feed
the hungry, house the homeless, and prevent homelessness.
The Neighborhood Center of West Volusia employs compassionate, skilled professionals
who are committed to excellence, enjoy teamwork, and contribute daily to our mission and
culture of caring. Team members experience a friendly, supportive atmosphere, leadership
support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.
Job Purpose: The Step Case Coordinator is responsible for supporting clients through coordinated services, timely communication, and through documentation. This role ensures that the client receive appropriate resources, follow-up, and support by working closely with the case managers, service providers, and community partners.
The Case Coordinator will provide essential operational support, maintain a safe and supportive living environment, and facilitate meaningful programming for residents in a grant-funded affordable housing program dedicated to individuals with a history of substance abuse. Contributing directly to the Neighborhood Center's mission to house the homeless and foster recovery, this position will play a crucial role in residents’ success and journey toward stable sober living.
The ideal candidate will possess a strong sense of compassion and dedication to supporting individuals experiencing homelessness and substance abuse, coupled with solid organizational and operational skills to manage program logistics and maintain a safe environment. Success in this role requires excellent interpersonal and communication abilities to build rapport with residents and collaborate effectively within a team, along with relevant experience in supportive services, housing, or substance abuse treatment, including proficient record-keeping and a proactive approach to problem-solving.
The program has obtained secure funding through March 2027; potential for extensions will be discussed in the fourth quarter of 2026.