Bridge Shelter HMIS Coordinator

The Neighborhood Center of West Volusia is "a place with a heart", our mission is to feed the hungry, house the homeless, and prevent homelessness.

The Neighborhood Center of West Volusia employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly supportive atmosphere, leadership supports autonomy, flexibility and the privilege of doing meaningful, rewarding work.

Job Purpose: The Bridge Shelter HMIS Coordinator supports the operations of a 30-bed residential and day center program by ensuring guest records accurately reflect the variety of services received by various members of the support team. In addition to technical data entry, the HMIS Coordinator will serve alongside a team of staff who operate the residential facility 24 hours per day, 7 days per week. To be successful, this position requires advanced abilities in customer service, problem-solving, de-escalation, and teamwork.

Duties and Responsibilities:

• Homeless Management Information System (HMIS):
  • Clearly documents all community & client service interactions along with required eligibility and demographic information, including, but not limited to: meals, showers, haircuts, laundry, locker rentals, day center visits, and grant services.
  • Ensures timely reporting within data entry systems and provides monthly reports to Bridge Director of Operations.
  • Develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
• Intake and Discharge:
  • Instruct new clients on agency and Bridge rules and guidelines.
  • Administer drug screening (urine analysis and breathalyzer) when directed and necessary.
  • Supply toiletries and linens to residents as needed.
  • Provide referrals to other agencies as needed.
  • Coordinate discharges with the Bridge Shelter Directors of Operations and of Community.
• Resident and Guest Support:
  • Facilitate client transportation by scheduling appointments and transporting individuals using company vehicles.
  • Coordinate with Bridge Kitchen Manager to facilitate breakfast, snacks, and any other mealtime services as needed.
  • Report any conflicts, concerns, or events of note via the Incident Reporting process and Bridge Shelter log book.
• Security:
  • Perform rounds in vicinity of the Bridge Shelter and adjacent agency campus to promote the safety of the agency, staff, volunteers, and clients.
  • Safeguard agency keys and assigned equipment.
  • Maintain a safe secure environment for all clients and staff.
  • Monitors activities of the Bridge from reviewing shift logs and responds to needs appropriately.
• Environment:
  • Responsible for overall cleanliness and physical organization of the Bridge Shelter.
  • Responsible to report maintenance related issues to the Bridge Shelter Director or Chief Operating Officer in a timely manner.
  • Maintains the front desk by answering phone calls, taking messages, accepting donations, handling mail, and distributing bus passes to eligible guests.
  • Coordinate with the Bridge Shelter Director for specific environmental related tasks.