Immigration Services Community Navigator

Title: Immigration Services Community Navigator

Location: Bronx, New York

Pay Range: $21.97 - $23.35 per hour (effectively $40,000 - $42,500 per year)

FLSA Classification/Status: Full-time (35 hours/week), Non-exempt

Role Summary: The Community Navigator will serve as a frontline advocate and support

provider for immigrant New Yorkers accessing services through NAICA’s MOIA Legal

Support Center. This role involves conducting outreach, facilitating intake, assisting clients

in navigating legal and social services, and ensuring culturally and linguistically appropriate

support. The Community Navigator will work closely with attorneys, DOJ-accredited

representatives, and community partners to provide holistic, client-centered services.

Primary Job Responsibilities/Duties:

• Conduct outreach in immigrant communities to raise awareness of available legal

and social services.

• Assist clients with intake, documentation gathering, and appointment scheduling.

• Provide navigation support for legal services, housing assistance, employment

programs, and public benefits.

• Maintain accurate records in the case management system and support data

collection for reporting.

• Collaborate with legal staff to ensure clients understand their rights and available

legal remedies.

• Refer clients to appropriate community-based organizations for non-legal services

such as healthcare, mental health, and food assistance.

• Participate in community workshops, Know Your Rights presentations, and public

information campaigns.

• Ensure all services are delivered in the client’s preferred language, using in-house

multilingual staff or contracted interpretation services.

• Support clients throughout their legal case lifecycle, including follow-up and

coordination with service providers.

Physical Requirements:

• Ability to sit for extended periods and perform repetitive tasks.

• Must be able to lift and carry up to 20 pounds.

• Must be able to travel to multiple NYC sites as needed.

Work Environment / Schedule Requirements:

• May be required to work shifts, including evenings or night tours and/or Saturdays,

Sundays and holidays with holiday pay differential.

Qualifications:

• High School Diploma or equivalent is required.

• College degree or relevant certification (preferred).

• Minimum of one (1) year experience in community outreach, case management, or

immigrant advocacy (paid or volunteer).

• Familiarity with NYC immigrant communities and social service systems.

• Strong interpersonal, organizational, and communication skills.

• Proficiency in Microsoft Office and case management platforms preferred.

• Must be able to read, speak, write, and understand English for administrative

purposes.

• Fluency in Spanish, French, Creole, or other languages commonly spoken by

immigrant communities is strongly preferred.

• Must pass drug screening to be appointed.

• This position may be subject to a series of investigations before and after

appointment.

Equal Employment Opportunity:

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and

inclusive work environment. As such, discrimination in any aspect of hiring or

employment based upon age, race, creed, color, national origin, sexual orientation, gender

identity or expression, religion, military or veteran status, sex, disability (including

pregnancy, childbirth, and related medical conditions), or other applicable legally

protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will

consider qualified applicants with criminal histories in a manner consistent with the

requirements of applicable federal, state, and local laws, rules, and regulations. NAICA

also offers reasonable accommodation as required by applicable federal, state, and/or

local laws. Applicants seeking an accommodation for any part of the application or

interview process should contact Human Resources by sending an email

to HumanResources@naicany.org with the Subject “Reasonable Accommodation

Request.”

NAICA Offers a competitive benefits package that includes:

• Comprehensive Health, Dental and Vision Benefits for full-time employees

• 403(b) Retirement Savings Plans

• Loan Forgiveness Programs for eligible employees

• Paid Holidays and Vacation

• Paid Time-off

• Vol Life Insurance and AD&D

• Term Life and AD&D insurance

• Long Term Disability

• Employee Assistance Program support (EAP)

• Commuter Benefits Program

• Aflac: Short-Term Disability, CA, Accident and Hospital

• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, or education, or submission of

false/fraudulent information or documentation during the application process may result in

the rejection of your application or termination of your employment.

At-Will Employment Disclaimer:

While we sincerely hope to form a long and mutually beneficial relationship, please note

that NAICA is an at-will employer. Under these terms, employment is subject to

termination at any time, without notice and with or without cause, at the discretion of the

organization.