What are the responsibilities and job description for the Office Administrator position at NEIGHBORHOOD ASSISTANCE CORP. OF AMERICA?
OFFICE ADMINISTRATOR
COMPENSATION: $21 - $25 per hour
FLSA: Non-Exempt
LOCATION: Various Locations
CONTACT: jobs@naca.com or 617-250-6222 ext.1221
BENEFITS: Comprehensive package: single/family health, vision, dental, 401(k) and more
OFFICE ADMINISTRATOR
The Office Administrator (“OA”) provides customer service, administration and supervision of the local NACA office. The position requires very strong administrative and customer service skills in a fast-paced environment with the ability to multi-task. The OA is responsible for a broad range of administrative, operational, and facility management tasks. This includes greeting client/members, answers the phone for local calls and the national queue (inbound/outbound), managing the appointment calendar, assisting in closings, managing supplies, addressing customer issues, and other office functions.
The OA develops and implements outreach strategies between NACA and the community by scheduling workshops, promoting services and fostering partnerships. The OA must be able to manage communications, recruit and organize volunteers as well as evaluate effectiveness. While the OA does not have supervisory responsibility of the production staff, he/she is to monitor/oversee the time and attendance of the staff and their activities in an effort to assist management. In many offices the OA is the only administrative person and responsibilities vary based on the office needs.
The OA provides well-organized and customer-focused office operations and effectively communicates with staff and management. The OA ensures adherence and enforcement of NACA’s policies and procedures. The OA must demonstrate professionalism, maintain an efficient office and positive work environment while remaining alert to potential risks, concerns and violations. It is important that the OA is knowledgeable of NACA’s programs to encourage participation and support of NACA’s programs and mission.
JOB RESPONSIBILITIES:
- Manage the front desk
- Answer the phone providing local and national information to people calling the local phone and calling the national queue.
- Manage office voice mails, emails and other correspondence.
- Address Member inquiries and provide assistance both in person and over the phone.
- Schedule and confirm counseling appointments and manage waiting list.
- Assist with payroll and time and attendance for all staff.
- Manage and attend bi-weekly Saturday Home Buyer Workshops, other workshops and weekly Purchase workshops.
- Follow-up calls to workshop participants.
- Record closed member testimonials.
- Record Saturday workshops for quality and training purposes.
- Manage onboarding of new hires including setting up their office.
- Manage office supplies, order new stock and maintain inventory.
- Manage office space with attention to health and safety concerns.
- Manage volunteer and participation activities for NACA Members and others.
- Monitor counselor appointment calendar and keep record of appointment statuses, confirmations and Member Action Plans.
- Monitor services provided by NACA Counselors, real estate agents, third-party vendors and others.
- Periodically monitor the common areas, hallways and offices to monitor and enforce NACA’s policies and procedures.
- Oversee office cleaning, maintenance and security.
- Periodically review the overall facility, building conditions, parking lot conditions, etc.
- This position requires some physical labor such as lifting, moving, reorganizing various items within the office for a functional workflow.
- Other duties as assigned.
TIME DEMANDS:
The OA works 40 to 45 hours weekly. This includes workdays from 8:30 a.m. to 5:30 p.m., from the NACA office, one late evening a week, two Saturdays per month, other workshops, attendance at events, and other hours as determined by NACA management at NACA’s sole discretion.
COMPENSATION:
The pay rate is $21 to $25 based on experience, skills, degrees, and certifications. The candidate’s performance evaluation and future compensation is largely based on meeting the Job Responsibilities, Competencies and Skills stated herein.
JOB QUALIFICATIONS
NACA seeks leaders with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills included in one’s personal characteristics and professional experiences in the following areas: communication, organizational skills, professional skills, professionalism, customer service, time management, positive leadership, computer skills and being mission-driven. The Core Competencies & Skills are described in detail at www.naca.com.
EDUCATION & CERTIFICATIONS:
- Bachelor’s degree - Preferred
- Mortgage and/or real estate courses - Preferred
EXPERIENCE & SKILLS:
- Three and more years of Administrative experience required
- Office Manager experience preferred
- Strong customer service skills.
- Strong organizational skills.
- Energy and enthusiasm for NACA’s mission
- Ability to work independently with minimal supervision.
- Ability to speak languages other than English, particularly Spanish, is a plus.
APPLICATION PROCESS
Applicants must complete the application here.
NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second chance applicants are strongly encouraged to apply. To follow-up and for inquiries regarding this and other positions contact NACA's HR Department at jobs@naca.com.
This job description is solely for descriptive purposes with NACA at its sole discretion reserving the right to make unilateral changes to this job description including the compensation. This job description does not constitute a contract for employment with employment at NACA on an “at-will” basis.
ABOUT NACA
Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and individuals engaged in predatory and discriminatory lending. NACA’s success is a result of its relentless confrontational advocacy against predatory and discriminatory lenders as well as state-of-the-art systems and operations. NACA has become the preeminent non-profit homeownership and advocacy organization in the country with more than three million Members and over 47 offices. NACA is well positioned for the future commitments of more than $20 billion, of which $15 billion is from Bank of America, to fund its extraordinary mortgage.
NACA stands out in the following areas:
- Provides the nations most effective affordable homeownership programs.
- Provides the best mortgage in America with no down payment, no closing costs, no fees, no mortgage insurance, at a below market fixed rate without consideration of one’s credit score.
- Has $20 Billion committed to NACA’s Best in America Mortgage with $15 Billion from Bank of America.
- It is the largest and most effective HUD approved counseling organization providing about 30% of the nations housing counseling.
- Has been on the forefront of fighting against abusive and discriminatory lending practices.
- Most effective organization in providing affordable solutions for homeowners with an unaffordable mortgage saving more than 500,000 homeowners from foreclosure during the mortgage crisis.
In the provision of affordable homeownership and the fight for economic justice, NACA is the organization to work for with unprecedented opportunities for staff to do well financially by doing good. NACA is aggressively hiring hard-working, relentless, and dedicated individuals who are willing and eager to provide comprehensive housing counseling with the best homeownership programs. Employees at NACA have a tremendous impact on the communities and the Members they serve. For more information about NACA, its history and programs, visit www.naca.com.
Salary : $21 - $25
