Ice Cream Shop Manager

Job description:

Scoop Shoppe Manager – Negranti Creamery

Position Summary

The Scoop Shoppe Manager for is responsible for the daily operations and overall performance

of the Negranti Creamery scoop shoppe. This role ensures a consistently excellent customer

experience, maintains high standards of cleanliness and product presentation, and leads a well-

trained, high-performing, and engaged team. Responsibilities include staffing, scheduling,

hiring, driving sales, coaching, performance management, marketing, managing and

coordinating events, and, when necessary, termination (with consultation). The manager

oversees the financial management of labor costs, food costs, expenses, inventory and product

ordering, cash handling and deposits, and ensures compliance with all company policies and

health and safety regulations. This position requires proactive leadership, hands-on problem

solving, and a strong commitment to both team culture and guest satisfaction.

We don’t just serve ice cream – we serve joy by the scoop!

Key Responsibilities

Customer Experience and Brand Representation

 Lead by example to create a warm, welcoming, and memorable experience for every

guest.

 Ensure the team delivers consistent, high-quality service aligned with Negranti

Creamery’s core values.

 Handle customer feedback with professionalism, empathy, and a solutions-focused

approach.

 Monitors and measures Google reviews, loyalty participation, and company guest

feedback forums.

 Maintain a clean, inviting, and well-branded environment that reflects our commitment

to quality and care.

 Promote customer engagement, community connection, and local brand loyalty.

Team leadership and Staff Development

 Hire, train, and schedule scoop shoppe team members to provide excellent service that

represents the Negranti Creamery brand and standards.

 Provide regular coaching, support, and accountability to ensure high team performance.

 Foster a positive, respectful, and collaborative team culture.

 Engage in positive and productive communications with team members.

 Manage employee concerns and terminations in consultation with leadership.

 Lead team meetings, encourage open communication, and recognize achievements.

 Creates an internal pipeline for potential shift leads, events staff, supervisors, and future

manager candidates.

Operational Excellence

 Oversee daily operations, ensuring all Company standards are maintained at the highest

level, including adherence to health, safety, and cleanliness standards (daily, weekly,

monthly).

 Train, monitor, and maintain recipe compliance.

 Manage inventory and place timely orders to ensure optimal stock levels.

 Execute and monitor opening and closing checklists and procedures as prescribed.

 Ensure equipment is maintained for proper functionality, cleanliness, and safety.

 Effectively manage labor and monitor product usage to meet budget and efficiency

goals.

 Manage and coordinate all event and catering activities.

 Develops and maintains strong relationships with vendors, ensuring all invoices are sent

in for prompt payment.

 Correctly executes all employee orientations and HR management activities with

partnership of the leadership team.

 Brand Ambassador for Negranti Creamery.

Financial and Administrative Management

 Ensure accurate cash handling, daily reconciliations, and bank deposits.

 Track and report on sales, labor, and operational performance.

 Maintain accurate staff records and manage the timekeeping and scheduling process.

 Assist with implementing new procedures, policies, or systems as directed.

 Perform all other duties as assigned.

 Responsible for bottom line performance and profitability of the Shoppe.

Physical Requirements

 Ability to stand for long periods and perform physical tasks (lifting up to 50 lbs.).

 Comfortable working in a fast-paced environment and below-normal temperatures.

Qualifications

 Strong leadership, coaching, and conflict-resolutions skills.

 Deep commitment to exception customers service and team success.

 Excellent organizational, time management, and multitasking abilities.

 Strong communication skills.

 Comfortable using point-of-sale (POS) systems and basic office software.

 Available to work evenings, weekends, and holidays as needed.

 Passion for people, quality, and creating joyful moments for employees and customers

alike.

Pay: $46,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $46,000