Customer Service Representative

Brief Description

Company : Negley's

Key Responsibilities

• Assist our current commercial team during the bidding, project management, billing, and project completion processes
• Work with the team to evaluate these processes, with the goal of optimization over time
• Support team members in potential change implementation and support
• Work with the commercial team to achieve and maintain alignment between multiple divisions
• Provide redundancy in the commercial division, learning other team member’s job functions in order to assist and complete their job duties if needed on a temporary basis
• Communicate professionally and promptly with clients, vendors, regulatory agencies, and team members
• Coordinate with internal departments to gather information needed for proposals, invoicing, contracts, and compliance submissions
• Provide general administrative support for the Commercial Division
• Review client contracts, subcontract agreements, and related documents for completeness and compliance requirements
• Coordinate and track insurance certificates, endorsements, bonding requirements, and related compliance documentation
• Maintain confidentiality of company and client information
• This role will expand as the employee grows with the company, and future duties will include additional functions to support the commercial and executive teams.
  
  

Requirements

• Associate’s or Bachelor’s degree in Business Administration, Legal Studies, Accounting, or related field preferred
• Prior experience in contract administration, compliance coordination, construction administration, or commercial service operations preferred
• Strong understanding of contracts, insurance documentation, licensing, and compliance processes is preferred
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple deadlines and priorities effectively
• Proficiency in Microsoft Office Suite and document management systems
• Ability to work independently while supporting a collaborative team environment
• Professional demeanor with strong customer service skills
  
  

Summary

We are seeking a detail-oriented and professional Commercial Support Specialist to support our Commercial Division. This role works closely with project managers, portfolio managers, the commercial compliance manager, and commercial clients. They will assist with the commercial process optimization, including the bidding process, procurement process, development and implementation of tools to allow for efficient project management, as well as job costing and post-completion evaluation. In addition, other tasks will include: contract administration, compliance documentation, licensing, permitting, insurance coordination, bonding requirements, and related business support functions.

Because our services are delivered through multi-divisional operations, this role will work closely with teams across the organization to help communicate and support the flow of commercial work throughout the entire company and job cycle, with the goal of client satisfaction and retention.

The ideal candidate will have strong organizational skills, excellent written and verbal communication abilities, and the ability to manage multiple priorities in a fast-paced service environment. This position also includes a customer service component, requiring prompt, professional communication with clients and internal teams.