Customer Service Representative

Keystone Sheets, an affiliate of Schwarz Partners, and corrugated manufacturing industry leader currently has an exciting opportunity available for a Customer Service Representative in Chambersburg, PA! The Customer Service Representative builds long-term relationships with the customers by providing product and service information and by resolving product and service issues in a timely manner. This position will work closely with the sales, accounting, CSR’s and manufacturing personnel to meet the customer’s needs.

Keystone Sheets truly values our employees as our greatest asset, and we strive to support both you and your family at work and in life.

Essential Job Functions:

• Oversee assigned customer accounts and respond to emails in a timely manner (within 1 hour).
• Responsible for processing orders (electronic and manual), receive, change or cancel customer purchase orders in a timely manner.
• Maintain customer records by updating account information as needed.
• Serves as the primary liaison with sales, logistics/supply chain, and manufacturing personnel on the effective delivery of customer service.
• Handle complaints in a constructive and professional manner through effective problem resolution skills.
• Work with Plant manager / Manufacturing manager on credit memos, returns, and price deviations; Report feedback and/or corrective action back to customer, with manager’s approval.
• High attention to detail and accuracy must be exercised due to the complexity of product codes and customer specifications.
• Communicate professionally with all levels of personnel (customers, managers, staff, etc.) always.
• Develop strong, internal working relations with the production team and shipping to support and promote efficient, timely, and accurate responses to customer’s expectations.
• Provide shipping and production team with sufficient corrugator lineup information to maximize corrugator capacity and functionality.
• Run daily production reports.
• Monitor on-hand inventory, all upgrades, and side trims.
• Ability to effectively multi-task, prioritize work effectively and work in a fast-paced environment with competing priorities and a demanding customer base.
• Must be able to make appropriate decisions to satisfy customer needs and take appropriate steps to implement decisions with approval of management.
• Works under minimum supervision.
• Perform other duties as assigned.
• Regular and predictable attendance.

Required Education & Experience:

• High school education.

Preferred Education & Experience:

• Knowledge of the corrugated/manufacturing industry process preferred.

Required Skills & Abilities:

• Ability to resolve customer concerns diplomatically and in a timely manner.
• Possess a high degree of accuracy and analytical skills.
• Excellent communication skills – verbal and written.
• Proficient in Microsoft office.
• Excellent time management skills and well-organized.
• Ability to sit, stand, grasp, reach, push, twist, climb, bend, use of keyboard and 10-key, lift at least 50 lbs. occasionally, as required by the job.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, then we want you to be a part of our team!

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary : $60,000 - $65,000