Service Delivery Specialist

Job Title: Service Now HRSD Administrator

Location: Hartford, CT, Indianapolis, IN, Raleigh, NC, Richardson, TX, Tempe, AZ

Job type: full-time

Job Description

Required Skill and Experience

• Experience with ServiceNow HR service Delivery (HRSD) application and ITSM.

• Knowledge of HR functions, Processes and best practices.

• Knowledge of case management, knowledge management best practices and design.

• Experience in designing and/or implementing an HR Shared Services Center.

• Working knowledge with integration like success factor.

• Hands on experience with PowerShell.

• Should be ServiceNow HRSD Implementation specialist with integration knowledge with external systems using REST and Web Services.

• Implement the Human resources application in order to setup HR data.

• Configure applications to work with organizations HR processes.

• Experience with HR service Management, Knowledge management, Service Portal, Chat, Reporting , Integrations and HR Hub.

• Demonstrated competence in the various HR Functional areas, especially employee relations and change management.

• Experience on Human Resources Dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfactions.

• Design and develop new ServiceNow applications for HR modules, including case management, HR Administration.

Preferred Skill and Experience

Certifications: Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS)

Certification: Implementation with on ITSM or HRSD or CAD

• The ability to communicate effectively with senior stakeholders and influence their decisions.

• The ability to work with a diverse and cross-functional team and manage multiple tasks simultaneously.

• Planning and Co-ordination skills.

• Good Communication and Analytical skills.

• ITIL certification - nice to have

Best regards,

Simran Sharma| Talent Acquisition Specialist

✉️ Email: simran.s@neerinfo.com