What are the responsibilities and job description for the Data Center Technician Level 1 - Night Shift position at NeerInfo Solutions?
The Technician I will:
- Monitor enterprise infrastructure and production systems
- Respond to system alerts and incidents
- Follow documented troubleshooting procedures
- Create and manage ServiceNow tickets
- Escalate issues to the appropriate technical teams
- Monitor operational email queues and communications
- Maintain accurate incident documentation
- Support infrastructure monitoring and observability initiatives
- Work in a 24/7 operations environment