What are the responsibilities and job description for the Data Center Technician I (NOC / Infrastructure Monitoring) position at NeerInfo Solutions?
Data Center Technician I (NOC / Infrastructure Monitoring)
Location: Irving, TX
Shift: 9:00 PM to 5:30 AM (Tuesday–Saturday OR Sunday–Thursday)
About the Role:
We are seeking a driven, detail-oriented Data Center Technician I to join our 24/7 Data Center Services (DCS) team. This position is focused on enterprise infrastructure monitoring, alert triage, and incident response.
You will serve as the first line of support for our production systems, partnering closely with senior engineers and technicians to ensure maximum uptime while building a solid foundation for a career in enterprise infrastructure and IT operations.
Key Responsibilities
System Monitoring: Actively monitor enterprise infrastructure, networks, and production systems within a 24/7 operations environment.
Incident Response: Respond promptly to system alerts, triage issues, and follow documented standard operating procedures (SOPs) and escalation paths.
Ticketing & Documentation: Create, manage, and update incident records accurately using ServiceNow.
Communications: Monitor operational email queues, coordinate cross-functional handoffs, and serve as the primary point of contact for infrastructure monitoring events.
Observability Support: Actively contribute to ongoing infrastructure monitoring and observability initiatives.
Required Qualifications
1–2 years of IT or infrastructure operations experience.
Hands-on experience working in a Network Operations Center (NOC), Operations Center, or enterprise monitoring environment.
Proficiency with enterprise ticketing systems (specifically ServiceNow, or Jira, Remedy, Zendesk).
Working exposure to enterprise monitoring tools (e.g., SolarWinds, Datadog, Splunk, LogicMonitor, PRTG, Nagios, Zabbix).
Strong attention to detail, excellent communication skills, and the ability to strictly follow documented operational procedures.
Flexibility and enthusiasm to work overnight shifts (9:00 PM – 5:30 AM) and grow within an enterprise infrastructure team.
Nice-to-Haves / Infrastructure Exposure
Basic exposure to Windows Server, Active Directory, VMware, or foundational networking principles.
Familiarity with physical data center environments.