What are the responsibilities and job description for the Member Services Specialist position at Needham Golf Club?
Company Description
Needham Golf Club, founded in 1923 and located in Needham, MA, is a renowned golf course designed by professional golf architect Wayne Stiles. The course features lush, tree-lined fairways, challenging greens, a full-service clubhouse and is known for its excellent reputation and superb and friendly member experience. NGC provides an enjoyable golf and social experience for players of all skill levels, from beginner to recreational and skilled players.
Role Description
This is an onsite role for a Member Services Specialist at Needham Golf Club. The Member Services Specialist will be responsible for providing excellent customer service and enhancing the overall member experience.
Day-to-day tasks include answering phone calls and emails from members and outside vendors. Assisting members with inquiries regarding their member charges and handling any billing issues on their accounts. The member service specialist will process all member payments and bring the deposits to the bank. They will also input all vendor invoices and be the main point of contact for Accounts Payable inquiries. The member service specialist will input all server tips for payroll purposes. The Member Service Specialist will also be responsible for general administrative tasks and projects for the Business Office. We are looking for a reliable and motivated individual to join our dynamic team.
Qualifications:
Strong Microsoft office skills including Excel.
Excellent Phone, Communication, and Member service etiquette.
Strong Team player and positive mindset.
Strong interpersonal and problem-solving skills.
Prior experience in an administrative, office assistant or member service role required.
Experience in the club or hospitality industry a plus.