What are the responsibilities and job description for the Front Office Specialist position at Nebraska Hematology-Oncology?
Job Description
JOB SUMMARY: Welcome and greet patients and visitors. Serve as liaison between the patient and medical staff. Collect vital demographic information and monitor the patient experience. Schedule appointments and assist customers and colleagues as required.
REPORTS TO: Front Office Manager
DUTIES/RESPONSIBILITIES:
- Greet patients and visitors in a prompt, courteous, and helpful manner.
- Check patients in, verify and obtain the necessary demographic, insurance and financial information.
- Update the appropriate information into the electronic billing and medical record.
- Collect applicable copayments and co-insurance.
- Maintain appointments in the electronic scheduling software.
- Update charts, coordinate medical information and reports.
- Screen visitors and respond to routine requests for information.
- Assess and notify clinical staff for patients with ambulatory difficulties.
- Cultivate professional working relationships.
- Attend meetings as required and other duties as assigned.
JOB REQUIREMENTS
REQUIRED SKILLS/ABILITIES:
- Work is performed in the reception and business office areas. It involves frequent contact with patients.
- Interaction with others is constant and interruptive.
- Work may require multiple assignments that require attention to detail. Several tasks are required on a continual basis.
- Ability to work a flexible schedule as needed.
EDUCATION/EXPERIENCE:
- Extensive knowledge of front office registration and scheduling processes
- Knowledge of medical terminology and privacy guidelines
- Excellent oral and interpersonal skills
- Ability to follow office and regulatory policy and guidelines
- Critical thinking and problem solving
- Ability to establish and maintain effective working relationships with patients, employees, physicians, and the public
- High school graduate or equivalent.
- Minimum of one-year work experience in the medical office setting required.
PHYSICAL REQUIREMENTS:
- Work may require sitting and standing for long periods of time; also stooping, bending and stretching for files and supplies.
- Occasionally lifting files or paper weighing up to 50 pounds.
- Work requires manual dexterity sufficient to operate a keyboard proficiently.
- Close visual acuity needed to view computer screens, paperwork and forms.
Apply HERE for Front Office Specialist