Dry Cleaning Store Manager

Nebo Laundry & Dry Cleaning is looking for a dependable, organized, customer-focused Store Manager to take ownership of the day-to-day operations of our Orem location. This is a hands-on management position.

We need someone who can lead employees, handle difficult customer situations professionally, keep orders moving on time, solve problems, and make sure customers receive consistent service.

The Store Manager will be the primary person responsible for the Orem location and will work closely with the owner and our production team.

What You'll Be Responsible For:

-Customer Service & Problem Resolution --Provide friendly, professional customer service.

-Handle customer complaints and difficult situations calmly and professionally.

-Investigate customer concerns before promising refunds or compensation.

-Follow customer issues through until they are resolved.

-Proactively contact customers when an order will be delayed.

-Document significant complaints, damaged garments, missing items, re-dos and credits.

-Escalate serious or unusual situations to the owner when necessary.

Order Management:

-Monitor orders throughout the day to make sure they are completed on time. Review all RED/overdue orders and ORANGE/due-today orders every day. -

-Locate missing garments by checking racks, bags, bins, transportation areas and production status.

-Communicate with the production team regarding missing, late or problem garments.

-Follow through until every problem order has a clear status.

-Make sure completed orders are properly assembled and ready for customers.

Employee Leadership:

-Train and support customer service employees.

-Set expectations and hold employees accountable.

-Monitor attendance, punctuality and performance.

-Address problems rather than allowing them to continue.

-Help create and maintain employee schedules.

-Assign daily tasks and verify that they are completed.

-Work alongside employees when the store is busy.

Store Operations:

-Keep the store clean, organized and customer-ready.

-Ensure opening and closing procedures are completed.

-Monitor supplies and communicate ordering needs.

-Maintain accurate customer and order information in the POS system.

-Follow Nebo Laundry & Dry Cleaning policies and procedures.

-Identify recurring problems and recommend solutions.

What We're Looking For:

-The ideal candidate: Has previous management, supervisory or strong leadership experience.

-Is comfortable dealing with upset or demanding customers.

-Can remain calm when several things are going wrong at once.

-Is comfortable having difficult conversations with employees.

-Takes initiative rather than waiting to be told what to do.

-Is highly organized and follows through.

-Communicates clearly with customers, employees, production and ownership.

-Understands that managing means both leading employees and jumping in to help. -Is dependable and punctual.

- Is comfortable learning computer/POS systems.

-Can work independently without constant owner supervision.

Dry-cleaning experience is not required. We can teach the technical side of the business. Strong leadership, judgment, dependability and customer-service skills are more important.

What Success Looks Like: A successful Orem Store Manager will: Keep overdue orders to a minimum. Know the status of problem orders. Resolve most customer complaints without owner involvement. Make sure customers receive proactive communication. Maintain dependable staffing. Hold employees accountable. Keep the store organized. Identify recurring problems instead of repeatedly putting out the same fires. Communicate important information to the owner without requiring the owner to manage the store throughout the day.

This is an ownership position in the sense of responsibility: when something goes wrong at Orem, the Store Manager doesn't simply report the problem—they help drive it to resolution

Schedule Requirements

Applicants must be available to work during store operating hours to cover employee absences, vacations, or other operational needs:

• Monday–Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM

Total hours needed: 20-25 hours a week

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits:

• Employee discount

Application Question(s):

• How comfortable are you having difficult conversations with employees when expectations aren't being met? Please give an example if you have one
• What is your current availability? Please include any days or times you are unavailable to work.
• Are you able to work Saturdays and occasionally cover shifts when an employee calls out?
• Tell us about your previous management or leadership experience. How many employees were you responsible for?
• This position regularly involves handling frustrated or upset customers. Tell us about a time you handled a difficult customer and how you resolved the situation.
• We're looking for a manager who takes ownership of problems rather than simply passing them along to the owner. What does "taking ownership" mean to you in a management position?

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Work Location: In person

Salary : $16 - $18