What are the responsibilities and job description for the Social Media Specialist / Customer Service Representaive position at NDesigns?
NDesigns is experiencing significant growth and expansion, and as a result, we are seeking a dedicatedSocial Media / Customer Service Specialist to join our team on a full-time basis. This role entails a commitment of up to 40 hours per week, with working hours from 9:00 AM to 5:30 PM, Monday through Friday.
The core responsibilities of this position encompass:
1. Demonstrating proficiency in managing social media platforms. (Facebook and Instagram)
2. Replying to customers comments and emails ina timely manner.
3. Assisting customers with their orders.
4. Managing incoming phone inquiries and talking to customers that come into our lobby.
5. Extending a warm welcome to our valued customers.
6. Cultivating strong interpersonal skills to foster genuine connections with customers.
7. Delivering exceptional customer service with a focus on satisfaction.
8. Demonstrating fundamental computer navigation abilities and excellent communication skills.
9. Maintaining a positive attitude, exhibiting a robust work ethic, and thriving in a dynamic work environment.
10. Must be willing to help/travel with our Dallas/Atlanta Market Trade Shows
As an added benefit, we also provide commission opportunities to our team members. Join NDesigns and contribute to our success by providing top-notch customer service and contributing to our continued growth.
Qualifications
- Proven experience in social media marketing and management (send us your links)
- Strong communication and relationship management skills
- Familiarity with social listening and web analytics
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Schedule:
- Monday to Friday
Ability to Commute:
- Fayetteville, TN 37334 (Required)
Ability to Relocate:
- Fayetteville, TN 37334: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18