What are the responsibilities and job description for the Chargeback Analyst I Frisco, TX Hybrid position at NCR Atleos?
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Charge Back Analyst I/Business Operations Administrative Support
The Business Operations Administrative Support role is responsible for researching and processing incoming chargebacks. This position supports chargeback representment by reviewing documentation, validating transactions, and ensuring compliance with network rules prior to submission.
Key Responsibilities
Full Time Employee Benefits Include
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Charge Back Analyst I/Business Operations Administrative Support
The Business Operations Administrative Support role is responsible for researching and processing incoming chargebacks. This position supports chargeback representment by reviewing documentation, validating transactions, and ensuring compliance with network rules prior to submission.
Key Responsibilities
- Review daily incoming documentation related to chargeback notifications
- Assess incoming journals and supporting materials to determine eligibility for representment
- Review transaction details to identify appropriate network routing
- Ensure all network representment rules and requirements are met before submission for credit
- Conduct research to gather and verify transaction‑specific details required for representment cases
- Complete additional department tasks as assigned during review periods
- 1–2 years of experience in chargeback processing preferred (not required)
- Strong attention to detail and organizational skills
- Ability to manage deadlines in a fast‑paced environment
- Excellent written and verbal communication skills
- Proficiency in Microsoft Word and Microsoft Excel
- Ability to adapt to daily changes and shifting priorities
- Self‑motivated with the ability to quickly learn new processes and procedures
- Strong problem‑solving skills
- Ability to work collaboratively within a team environment
- Flexibility to work overtime, holidays, and weekends as required
Full Time Employee Benefits Include
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.