What are the responsibilities and job description for the Front Office / Billing Coordinator position at NCOPI of Goldsboro?
Front Office / Billing Coordinator — Orthotics & Prosthetics Practice
Goldsboro, NC | Full-Time | In-Person | Temporary (Approx. 12 Months)
About the Role
Our orthotics and prosthetics (O&P) practice in Goldsboro, NC is seeking a reliable, detail-oriented front office professional to manage day-to-day patient services and billing operations. This is a temporary, approximately one-year position due to an upcoming practice transition — a great fit for someone seeking stable, meaningful work with a defined timeline (contract, bridge-to-retirement seekers, or those wanting predictable hours without a long-term commitment).
This role works closely and independently with the practice owner, handling day-to-day patient services and office operations.
What You'll Do
- Greet patients and manage a welcoming front office environment
- Answer phones and manage incoming calls
- Schedule patient appointments and make proactive follow-up calls ahead of appointments and after no-shows
- Sign for and log incoming packages
- Update and maintain patient information
- Verify patient insurance coverage
- Coordinate with referring physicians' offices to obtain necessary paperwork
- Order orthotic parts through vendor websites (clear, direct instructions provided)
- Receive and inventory incoming orthotic parts
- Use OPIE practice management software for scheduling and patient records
- Close and lock up the office at the end of the day, including setting the alarm system
- Work independently with minimal direct supervision
- Must be able to pass a national background check (required for Medicare-participating practice)
Billing — Growth Opportunity
Insurance billing is currently handled by an outside billing agency, so no billing experience is required to start. However, for a candidate who is ready and able to take over billing duties in-house, this includes:
- Preparing and submitting claims through Waystar (clearinghouse) for insurance reimbursement
- Researching and resubmitting corrected insurance authorizations following claim denials
- Using OPIE for billing functions
- Applying working knowledge of Medicare/Medicaid billing protocols
Candidates who take on and manage this billing work are eligible for a bonus of 1% of collected billed services, in addition to base hourly pay. This is paid as a quarterly bonus.
What We're Looking For (Billing Coordinator)
- Prior experience in a medical office, billing, or insurance verification role
- Experience with OPIE software strongly preferred
- Comfortable learning and using a medical billing clearinghouse (Waystar or similar), or existing experience with one
- Working knowledge of Medicare and Medicaid billing/authorization requirements
Schedule
- Monday–Thursday: 9:00 AM – 5:00 PM (1-hour lunch)
- Friday: 9:00 AM – 4:00 PM (paid for a full 8-hour day)
- No after-hours work or on-call phone duty required
Compensation & Benefits
- $20.00/hour
- Opportunity for a bonus of 1% of billed services for candidates who take on in-house billing
- PTO: begins accruing after 30 days, you'll receive 2 days of PTO per month; PTO use is subject to approval by the business owner
- Sick time: at the 30 day mark you will receive 3 sick days for the year in full
Pay: From $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- Paid time off
Application Question(s):
- Are you able to pass a national background check?
Work Location: In person
Salary : $20