Care Coordinator

Care Coordinator Opportunity:

The Care Coordinator is an integral member of the interdisciplinary treatment team serving youth and adults receiving services within Acute Care Services, including Crisis Stabilization programs and Inpatient Behavioral Health Hospital settings. This position is primarily responsible for psychosocial assessment, safety and crisis planning, care coordination, and comprehensive discharge planning to ensure safe transitions to community-based services and supports. The Care Coordinator collaborates closely with psychiatrists, nursing staff, therapists, AODA providers, families, and community partners to promote patient stability, recovery, and continuity of care.

What You’ll Get:

• The starting pay range for this role is $26.92 - $29.31, based on education and experience.
• There is 1 opening in the youth behavioral health hospital and 1 opening in the adult behavioral health hospital. 
• This job is a full-time, in person position.
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, employee assistance program, newly updated facility, and more.
• As a full-time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 7.2% and NCHC will match this at 100% each pay period!

What You Bring:

Required:

• Bachelor’s degree in Social Work or a closely related field.
• More than 1 year of experience in behavioral health, crisis, discharge planning or social work.
• Any experience working with individuals with mental health or substance use diagnoses.
• Valid Wisconsin driver’s license and use of a personal vehicle.

Preferred:

• Social work experience in a crisis or an inpatient setting.
• Certified Social Worker in the state of Wisconsin
• Substance Abuse Counselor or SAC-IT certification

In evaluating candidates for this position, North Central Health Care may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. 

What a Care Coordinator does at NCHC:

• Complete timely psychosocial assessments, safety plans, crisis plans, and discharge summaries.
• Screen for danger to self or others and assess for co-occurring mental health and substance use disorders.
• Develop measurable treatment goals in collaboration with patients and the interdisciplinary team.
• Provide individual, family, and group social counseling services.
• Assist with safety planning and crisis stabilization interventions.
• Monitor patient progress and communicate updates to the interdisciplinary team.
• Participate in daily rounds and interdisciplinary treatment meetings to coordinate care.
• Obtain and integrate collateral information from families, community providers, outpatient teams, and other involved supports.
• Develop and implement individualized discharge plans based on patient needs.
• Make appropriate and timely referrals to community agencies, outpatient providers, and support services.
• Facilitate communication and coordination with families, guardians, and community providers to support continuity of care.
• Provide clinical review and discharge documentation to insurance providers as required.
• Serve as patient advocate to support safe, ethical, and person-centered care decisions.
• Collaborate with psychiatry, nursing, behavioral health professionals, case management, CPS/APS, court liaison, and community agencies.
• Follow mandated reporting requirements.
• Accurately document all assessments, clinical contacts, treatment updates, referrals, discharge planning, and care coordination activities in the electronic medical record.
• Adhere to DHS, Joint Commission, HIPAA, and organizational standards.
• Ensure services are delivered in a respectful manner that upholds patient dignity, rights, and person-centered care principles.
• Support a collaborative, team-based approach to care.
• Perform other related duties as assigned.

Working Environment and Physical Requirements

• Frequent sitting, standing, walking, bending, and reaching
• Regular use of computer and electronic documentation systems
• Specific vision and hearing capabilities sufficient to effectively assess patient presentation, respond to alarms or verbal cues, and maintain safety within a behavioral health environment
• Exposure to individuals who may be agitated, hostile, or behaviorally disruptive
• Community travel as needed for continuity of care.
• Possible exposure to communicable diseases and bodily fluids in an in-patient setting.

Who We Are:

Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at www.norcen.org/careers to learn more.

Applicants must be authorized to work in the United States without the need for current or future employer sponsorship, including but not limited to visa sponsorship or employment-based immigration support.

In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.

Salary : $27 - $29