What are the responsibilities and job description for the Collections Specialist position at NCFCU?
Collections Specialist
At NCFCU, the Collections Specialist role is about more than collections, it’s about helping members navigate financial challenges while protecting the integrity of the Credit Union. The Collections Specialist is responsible for managing delinquent accounts, working directly with members to identify solutions, and ensuring compliance with all applicable regulations and internal policies.
Essential Duties and Responsibilities:
- Contact members regarding delinquent accounts via phone and written communication.
- Work collaboratively with members to develop repayment plans, extensions, or other loss mitigation solutions.
- Review account history and recommend appropriate collection actions.
- Maintain accurate and detailed records of all collection activities.
- Monitor delinquency reports and prioritize accounts based on risk and aging.
- Ensure compliance with all federal and state regulations, including FDCPA and internal policies.
- Coordinate with internal departments (lending, member service, accounting) to resolve account issues.
- Recommend charge-offs, repossessions, or legal action when necessary.
- Provide exceptional member service while maintaining professionalism in difficult situations.
- Assist with process improvements to enhance collections efficiency and member experience.
Position Requirements:
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 1–3 years of collections, lending, or financial services experience preferred.
- Knowledge of collection practices, regulations, and compliance standards.
- Strong communication, negotiation, and problem-solving skills.
- Ability to handle sensitive conversations with professionalism and empathy.
- Detail-oriented with strong organizational and time management skills.
- Proficiency in Microsoft Office and core banking or collections systems (e.g., Symitar, Akuvo, etc.)
Benefits:
- Company Paid Health Insurance with Low Deductible
- Company Paid Dental & Vision Insurance
- 401K Retirement Plan with 5% Company Contribution
- Company Provided Short-Term, Long-Term Disability & Life Insurance (Includes Spouse & Dependent Coverage)
- Generous Vacation & Sick Leave Time Off
- Birthday Paid Off!
- Optional Aflac Benefits Available
- Tuition Reimbursement
- Credit Union Membership
- Team Bonding & Company Events
Why Join NCFCU?
At NCFCU, you’ll find more than just a job, you’ll join a supportive team committed to serving our community. As our Collections Specialist, you’ll play a key role in helping members navigate financial challenges, protecting the Credit Union’s assets, and supporting overall portfolio health while contributing to the continued growth and success of our organization.
Apply Today and take the next step in your career with NCFCU!
Work Location: In Person