What are the responsibilities and job description for the Customer Service Representative position at NCC?
- Hybrid in Las Vegas or Austin
NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.
Overview
Seeking a full-time Special Operations (Customer Service) Representative who is passionate about operational excellence, team collaboration, and delighting customers. Your primary responsibilities will include addressing inquiries, resolving issues, and supporting existing customers and integrator partners. Reporting to the Director of Operations, you will provide front-line support for incoming calls, emails, technical support, and account setup and changes.
What You’ll Do
- Activation and setup for new customers with our integrated partners while driving operational KPI’s
- Maintain customer records and update databases with accurate information
- Acting as a liaison between sales, credit bureaus and customers
- Providing customer support on incoming calls and emails
- Assist in a variety of other projects on an as-needed basis
- Minimum of 2 years’ customer service-related experience in an inbound service center work environment
- Ability to analyze and resolve customer issues of diverse scopes
- Strong working knowledge of Microsoft Office and Salesforce.com
- Effective verbal and written communication skills
- Ability to interpret and communicate detailed product information
- Highly collaborative team player with a passion for providing great service
- Ability to manage multiple tasks
- Positive, assertive individual with a desire to learn, grow, and develop
- Experience or knowledge in the automotive industry a plus
- Bachelor’s Degree or equivalent preferred but not required
- Competitive Hourly Pay
- Unrestricted PTO
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) plan with company match.
- Professional development opportunities and continuous training.
- A supportive and dynamic work environment with opportunities for growth and advancement.
- Culture Index Survey (10-Minute)
- Recruiter Phone Screen
- Hiring Manager Interview
- Cross-Functional Partner Interview
- Offer
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