What are the responsibilities and job description for the Call Center Representative (Bilingual – Healthcare Setting) - 26-02744 position at NavitasPartners?
Job Title: Call Center Representative (Bilingual – Healthcare Setting)
Location: New York, NY 10004
Job Type: Contract (14 Weeks)
Pay Rate: Up to $31/hour (Based on experience)
Schedule Details
Shift Options:
8:00 AM – 4:00 PM
Hours: 40 hours per week
Days: 5 days per week
Position Overview
"Navitas Healthcare, LLC" is seeking a professional and customer-focused Call Center Representative for a healthcare setting. This role requires strong communication skills, bilingual proficiency (as required by the facility), and prior call center experience. The ideal candidate will manage inbound and outbound calls while ensuring a high level of customer satisfaction and service excellence.
Key Responsibilities
Handle incoming and outgoing customer calls in a professional manner
Respond to inquiries and resolve concerns effectively
Provide service-related and basic technical support
Accurately document all customer interactions in system databases
Identify customer needs and deliver appropriate solutions
Maintain a high standard of customer service and satisfaction
Complete additional tasks and assignments as needed
Required Qualifications
Minimum 2 years of call center experience
Bilingual proficiency (as required by the facility)
High School Diploma or GED
Strong verbal and written communication skills
Excellent active listening abilities
Strong problem-solving and conflict resolution skills
Comfortable handling high call volumes
Proficient in basic computer applications
For more details contact at hdavda@navitashealth.com or Call / Text at 516-862-1169.
About Navitas Healthcare, LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.