Salesforce Business Analyst

Title: System Integration Engineer- Level II (Salesforce BA)

Location: Albany, NY

Duration: 36 months

Job Description:

A System Integration Engineer defines and implements strategies and technology that ensures the seamless integration of data and application interfaces between business stakeholders and IT teams by eliciting, documenting, and analyzing requirements to design, configure, and deploy Salesforce solutions. They must always translate business needs into functional specs, manage system enhancements, and ensure optimal performance.

Key Responsibilities

• Requirements Gathering & Analysis: Conduct stakeholder workshops to elicit, analyze, and document business requirements, transforming them into user stories and technical specifications.
• System Configuration & Development: Configure Salesforce functionality (workflows, validation rules, security models, flows) and support developers in creating Apex, Visualforce, and Lightning components.
• Process Mapping & Optimization: Analyze current state processes to identify inefficiencies, designing future state solutions using process mapping tools.
• Testing & Deployment: Lead User Acceptance Testing (UAT), create test scripts, and coordinate deployment across Salesforce sandboxes.
• Data Management & Reporting: Perform complex data analysis, build reports and dashboards, and maintain data integrity.
• Support & Documentation: Troubleshoot support issues, create documentation (user manuals, release notes), and provide training.

Required Technical Skills:

• Salesforce Platform: Proficient in Sales/Service Cloud, Lightning Experience, and declarative automation tools (Flows).
• Technical Knowledge: Understanding of Salesforce object modeling, APIs, and data integration patterns.
• Methodologies: Experience with Agile/Scrum and project management lifecycles.
• Tools: Proficient in process mapping software (Visio/Lucidchart), SQL, and data loader tools. Required Soft Skills
• Communication: Ability to bridge communication between technical teams and non-technical business users.
• Problem-Solving: Strong analytical capabilities to resolve complex business challenges.
• Project Management: Ability to manage multiple, complex projects simultaneously.

Mandatory Qualifications:

• Level II- More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a System Integration Engineer
• More than two (2) years of Salesforce architecture and solution design experience
• Minimum two (2) years experience in using Salesforce Service Cloud and CRM.

Desirable Qualifications

• Bachelor's degree in computer science, Information Systems, or a related field.
• Salesforce Certified Business Analyst and Administrator certifications.
• Two (2) Years Experience with CPQ, Pardot, or specialized Salesforce Industries clouds.
• Two (2) Years experience in Sales/Service Cloud, Lightning Experience, and declarative automation tools (Flows).
• Two (2) Years experience Salesforce object modeling, APIs, and data integration patterns.
• Two (2) Years experience in process mapping software (Visio/Lucidchart), SQL, and data loader tools.
• Two (2) Years experience in Requirements Gathering & Analysis: Conduct stakeholder workshops to elicit, analyze, and document business requirements, transforming them into user stories and technical specifications.
• Two (2) Years experience in System Configuration & Development: Configure Salesforce functionality (workflows, validation rules, security models, flows) and support developers in creating Apex, Visualforce, and Lightning components.
• Two (2) Years experience in Process Mapping & Optimization: Analyze current state processes to identify inefficiencies, designing future state solutions using process mapping tools.
• Two (2) Years experience in Testing & Deployment: Lead User Acceptance Testing (UAT), create test scripts, and coordinate deployment across Salesforce sandboxes.