What are the responsibilities and job description for the Dispatch Coordinator position at Navitas Partners, LLC?
Title: Dispatch Coordinator
Location: Springdale, AR 72764
Duration: 3 Months
Available Shifts
- Wed-Fri every other Sat 20:00-08:00; Training will be Mon-Fri 07:30-04:30 for at least 3 weeks.
- Sun-Tues/every other Saturday 20:00 – 08:00 only; Training will be Mon-Fri 07:30-04:30 for at least 3 weeks.
Job Summary:
The candidate has primary responsibility for managing the relationship between the carrier, customer, and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs, processes, and procedures, and partnering with the Sales team to provide the highest level of customer service to all accounts.
Full Description:
- Serves as the primary contact between Supply Chain and the assigned external customers.
- Responsible for all aspects of the relationship, including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts.
- Utilizes Several Dispatch Systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) to problem-solve for all business units.
- Maintains knowledge of all internal policies, procedures, and software applications; maintains knowledge of external customers' organizational structure, procedures, and all other pertinent information.
- Utilizes available resources to identify the most cost-effective solution to best service the needs of the organization and the customer; identifies and implements creative solutions to resolve issues that negatively impact any aspect of the delivery process, to positively represent the organization, its relationship with its customers, and accurate delivery of products to external customers.
Requirements:
Education: Bachelor's degree or equivalent work experience in customer service or transportation/logistics.
Experience: Customer service beyond the call center is required, and dispatch experience in transportation/logistics is a plus.
Computer Skills: Proficient with MS Office applications required; the majority of business is conducted via email, up to and possibly exceeding 300 per day.
- Communication Skills: Strong written, oral, and interpersonal skills; Conflict Management skills; Ability to multitask; Positive attitude; Problem Solving skills; Negotiation skills