What are the responsibilities and job description for the Senior Collector position at Navitas Credit LLC?
About the Role:
At Navitas Credit, our success is built on the strength of our people. We are guided by superior knowledge, a passion for delivering quality service, and the trust we have earned from our indirect and direct partners, as well as our team members.
The Senior Collector is responsible for managing delinquent accounts and collecting past-due contract payments, fees, and other obligations in accordance with company policies and collection procedures. This role requires professional and respectful customer interactions while maximizing portfolio performance, minimizing losses, and identifying appropriate escalation opportunities. The Senior Collector reports to the Collections Team Lead.
Education & Experience:
- Bachelor's degree in Business, Finance, Accounting, or a related field; or an equivalent combination of education and relevant experience.
- 2-3 years of experience in collections, accounts receivable, customer service, financial services, or a related field.
- Experience working with loans, leases, and other financing agreements preferred.
Skills and Competencies:
- Proficiency with contract management systems, collection software, and Microsoft Office applications, particularly Excel and Outlook.
- Ability to accurately document collection activities and maintain account records.
- Strong verbal and written communication skills.
- Excellent telephone and customer service etiquette.
- Strong negotiation and conflict-resolution abilities.
- Effective listening and interpersonal skills.
- Highly organized with strong attention to detail.
- Self-motivated with the ability to manage priorities independently.
- Sound judgment and analytical problem-solving skills.
Responsibilities:
- Maintain a working knowledge of the organization's financing products, including loans, leases, and purchase order transactions.
- Conduct timely collection activities on assigned accounts through phone calls, emails, letters, text messages, and other approved communication methods.
- Prioritize and work assigned delinquent accounts daily, including all management-designated priority accounts.
- Follow established collection procedures and ensure timely escalation of accounts as required.
- Negotiate repayment arrangements and delinquency-related fees within established authority limits.
- Monitor and forecast monthly delinquency performance for assigned accounts.
- Process customer payments received by phone in accordance with company procedures.
- Evaluate accounts for collectability and recommend transfer to Recovery, Legal, or other appropriate channels when warranted.
- Maintain accurate account documentation and collection records.
- Ensure compliance with all applicable company policies, regulatory requirements, and collection standards.
- Perform other duties and special projects as assigned.
Supervisory Responsibilities:
- This job has no supervisory responsibilities.
Position Type:
- This is a full-time, onsite position.
Disclaimer and Working Environment:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
This position description is intended to describe the essential functions and general nature of the position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, assign, or remove duties and responsibilities at any time consistent with business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
This position is classified as primarily sedentary and generally requires prolonged periods of sitting, as well as occasional standing, walking, bending, reaching, stooping, and use of hands and fingers to operate office equipment. The position may occasionally require lifting, carrying, pushing, pulling, or moving items weighing up to 20 pounds.