What are the responsibilities and job description for the Senior Account Supervisor position at Navisync?
The Senior Account Supervisor is responsible for maintaining client satisfaction and capitalizing on growth opportunities. This individual will be driven to provide professionally tailored projects to the client’s needs and properly advocate client goals to internal teams to cultivate success for the agency.
**Only candidates in the TriState area will be considered for this role (NYC/NJ/Local PA)**
EXPERIENCE:
- 5-7 years’ experience; 3 years Payer Access and Reimbursement experience required
- College degree and/or equivalent work experience required
- 1-2 years management experience
- Demonstrates strong oral and written communication skills
LEADERSHIP:
- May mentor/oversee1 direct reports
- May serve as pitch captain when new business opportunities arise
CLIENT ENGAGEMENT:
- Responsible for 1-2 brands ($1M-$1.5M in revenue)
- Takes detailed meeting notes, finalizes/sends client contact report
- Maintains, finalizes, and sends client status reports
- Demonstrates understanding of brand strategy as it relates to tactical development
- Mentors/advises junior account team members in appropriate client interactions
- Contributes to brand planning, in collaboration with manager
- Work with Manager and Strategy to capitalize on opportunities for organic growth
VEEVA SUBMISSIONS:
- Ensures timely submission of materials to Veeva per the submission calendar
- Opens job codes in Veeva
- Completes Veeva submissions and oversees direct report's submissions
- Attends medical/legal/regulatory review meetings
- Downloads medical/legal/regulatory review comments and saves in iMeet
- Ensures that medical/legal/regulatory review comments are marked up and incorporated accurately
PROJECT MANAGEMENT:
- Lead and/or oversee direct reports' internal kickoff meetings
- Develop project briefs and/or oversee direct reports' project brief development
- Markup / route client comments; provide oversight to direct reports' routes
- Actively works with other departments to avoid challenges and/or resolve them quickly
- Serve as internal team lead; collaborate with strategy and leadership on overall brand plan
- Lead the more strategic / complex tactics and initiatives, delegate appropriate projects to junior account colleagues
- Augments clinical knowledge with understanding of multiple channels and therapeutic areas
FINANCES:
- Provides manager with budget estimates for new projects
- Monitor budgets by project; notify clients of [potential] scope creep
- Responsible for recognition of full PO
- Prepares invoicing details for review by manager
- Drafts SOWs for review by manager
- Provides input to support revenue projections
NPG Health is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.