On-Site Campground Host

POSITION SUMMARY:

Campground Hosts work as part of a team to ensure the campground is well maintained and that all visitors receive excellent service. This position provides hands-on support across various campground operations including guest services, facility maintenance monitoring, and site preparation. Hosts create a welcoming, family-friendly, and safe environment for all visitors while working collaboratively with supervisors and fellow team members.

LIVING REQUIREMENTS:

This position requires living on-site in your own RV. A complimentary full-hookup (water/electric/sewer) site is provided. Cell phone and internet service are extremely limited at the campground.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES:

Work designated scheduled shifts in their entirety, arriving on time and staying until completion

Provide excellent customer service to all campground visitors, responding to guest questions and concerns in a friendly and professional manner

Enforce campground rules and regulations per U.S. Forest Service guidelines in a friendly and respectful manner

Adhere to all campground rules and regulations as a representative of Naventure

Perform guest service operations including check-ins, guest inquiries, and processing transactions using recreation.gov and Square POS systems

Clean and maintain bathroom facilities to high cleanliness standards

Perform campsite cleanup and preparation between guest stays

Assist with glamping operations as assigned (Lake Powhatan Site Only)

Assist with light maintenance and landscaping duties as assigned

Monitor campground for safety concerns and report issues to supervisors promptly

\Follow all standard operating procedures and safety protocols

Complete timesheets accurately in Paychex system

Team Collaboration & Communication:

Work cooperatively with supervisors and fellow hosts to ensure smooth operations

Communicate proactively with team members about operational needs or concerns

Check in with supervisor at the beginning and end of shifts as directed

Alert supervisors to any issues, maintenance needs, or guest concerns

Maintain a positive, helpful attitude and contribute to a supportive work environment

Participate in orientation, training, and regular check-in sessions

Be flexible and willing to assist with various tasks as operational needs arise

II. QUALIFICATIONS & REQUIREMENTS:

Customer service experience or strong interpersonal skills

Team-oriented attitude and ability to work collaboratively

Strong problem-solving skills and ability to remain calm under pressure

Excellent communication skills

Ability to follow instructions and adhere to established procedures

Comfortable working with basic technology (recreation.gov, point-of-sale systems, timekeeping software)

Reliable attendance and punctuality

Must own or have access to an RV suitable for full-time living

Physical ability to perform job duties including:

Working outdoors in varying weather conditions

Lifting up to 30 pounds regularly

Bending, stooping, kneeling, and standing for extended periods

Walking campground grounds throughout shifts

About Naventure in Pisgah National Forest

Naventure is committed to creating a positive and supportive work environment that allows our employees to thrive and grow, and we are dedicated to giving our customers a memorable time in the great outdoors. If you share this passion and are looking for a fulfilling career in the outdoor industry, you have come to the right place.