Gatehouse Supervisor - Sliding Rock

TITLE: Gatehouse Supervisor

LOCATION: Sliding Rock

REPORTS TO: Sliding Rock Operations Manager

SUPERVISES: Sliding Rock Staff

JOB TYPE: Seasonal, May through Labor Day

SCHEDULE: Up to 40 hours per week, working weekends and holidays as needed.

AVAILABILITY: Must be available to work Saturday - Wednesday

COMPENSATION: $20/hour plus end-of-season bonus (when full season is completed) and paid sick leave

POSITION SUMMARY:

This supervisory position provides hands-on support for gatehouse operations at Sliding Rock, ensuring efficient visitor services and positive customer experiences. Works designated shifts alongside gatehouse staff while assisting with cash handling, visitor flow management, and retail operations. This position works collaboratively with the Water Supervisor and reports to the Sliding Rock Operations Manager.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.

Primary Responsibilities:

• Work designated shifts to ensure gatehouse operations run smoothly and efficiently
• Provide excellent customer service and ensure visitors are informed and prepared
• Assist with cash handling procedures and financial transactions
• Coordinate staff breaks, lunches, and rotation schedules
• Monitor parking lot operations and assist with traffic flow management
• Coordinate with local sheriffs on weekends for parking and traffic support
• Handle highvolume visitor traffic and assist with guest service issues
• Monitor retail inventory and assist with pointofsale operations

Supervisory & Support Responsibilities:

• Lead by example and provide support and guidance to gatehouse staff
• Assist in training new employees in gatehouse procedures and customer service
• Provide ongoing support to team members to maintain high operational standards
• Foster clear and open communication between staff and management
• Monitor adherence to operational procedures and safety standards
• Respond to and document incidents according to protocol
• Address operational issues and communication needs to Sliding Rock Operations Manager
• Maintain open communication with Naventure administrative staff
• Other related duties as assigned

II. QUALIFICATIONS AND REQUIREMENTS:

Required:

• Experience in water recreation environment
• Strong communication and interpersonal skills
• Ability to remain calm and helpful during highvolume periods
• Must possess current CPR and Wilderness First Aid (WFA) certification by start date (training will be provided during mandatory training dates)
• Physical ability to stand for extended periods and work outdoors in varying weather conditions
• Must commit to full season (Memorial Day through Labor Day) to be eligible for endofseason bonus
• Must attend mandatory training dates: o Friday May 8, 6pm9:30pm (CPR training)
• Saturday May 9, 8am-5pm (WFA training) oSunday May 10, 8am-5pm (WFA training)
• Saturday May 16, 9am-5pm (On-site training)
• Sunday May 17, 9am-5pm (On-site training)

Preferred:

• Experience using Square or similar POS technology
• Supervising diverse teams in remote environments

III. WORKING CONDITIONS:

• Outdoor Work: The role involves working outdoors in all weather conditions in a highvolume natural recreation area for extended periods of time.
• Physical Demands: The role requires physical stamina and the ability to work on your feet for extended periods. Must be able to walk on uneven surfaces including rock, mud, leaves and wet surfaces, as well as bend, stoop, and lift as needed. Comfort working in and around water is essential.
• Work Hours/Schedule: Rotating shifts including weekends and holidays. Peak season can mean managing large crowds during hot summer days. Other duties and/or alternate schedules may be assigned depending on operational need.

PLEASE NOTE: Applications will be reviewed starting in mid-March, with interviews scheduled for early April.

About Naventure in Pisgah National Forest

Naventure is committed to creating a positive and supportive work environment that allows our employees to thrive and grow, and we are dedicated to giving our customers a memorable time in the great outdoors. If you share this passion and are looking for a fulfilling career in the outdoor industry, you have come to the right place.