Gatehouse Staff - Sliding Rock

TITLE: Gatehouse Staff

LOCATION: Sliding Rock

REPORTS TO: Sliding Rock Operations Manager

JOB TYPE: Seasonal, May through Labor Day

SCHEDULE: Up to 40 hours per week, working weekends and holidays as needed

COMPENSATION: $16/hour, plus end-of-season bonus (when full season is completed) and paid sick leave

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POSITION SUMMARY:

This position is the first point of contact for guests visiting Sliding Rock, one of North Carolina's most iconic natural attractions in Pisgah National Forest. Gatehouse Staff manage admissions, provide exceptional customer service, maintain clean facilities, and support overall site operations. This role is ideal for those who enjoy working with the public in an outdoor setting, as well as individuals seeking their first job. This seasonal position is essential to the success of Sliding Rock operations.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.

Primary Responsibilities:

• Greeting guests warmly and collect admission fees, processing cash and card payments accurately
• Provide information to guests about site rules, facilities, parking, and safety guidelines
• Manage entry flow during peak times to ensure smooth operations
• Assist with retail sales and merchandise inventory
• Clean and maintain restroom facilities throughout shifts
• Empty parking lot trash cans and maintain a clean, welcoming parking area
• Monitor parking lot for trash and debris, keeping the area presentable for guests
• Respond to guest questions and concerns with professionalism and courtesy
• Provide basic first aid assistance for minor injuries and communicate effectively during emergencies
• Report maintenance needs, safety concerns, or incidents to supervisors promptly
• Maintain professional appearance and positive attitude even during peak crowds and challenging situations
• Work cooperatively with Supervisors, Gatehouse/Water staff, and Operations Manager
• Step in to support other operational areas as needed during highvolume periods
• Adhere to all safety rules and regulations as a representative of Naventure
• Other related duties as assigned

II. QUALIFICATIONS AND REQUIREMENTS:

Required:

• Must possess current CPR and Wilderness First Aid (WFA) certification by start date (training will be provided during mandatory training dates)
• Physical ability to stand for extended periods and work outdoors in varying weather conditions
• Must commit to full season (Memorial Day through Labor Day) to be eligible for endofseason bonus
• Must attend mandatory training dates: o Friday May 8, 6pm9:30pm (CPR training)
• Saturday May 9, 8am-5pm (WFA training) oSunday May 10, 8am-5pm (WFA training)
• Saturday May 16, 9am-5pm (On-site training)
• Sunday May 17, 9am-5pm (On-site training)

Preferred:

• Previous cash handling or customer service experience is a plus, but not required
• Strong communication and interpersonal skills
• Ability to remain calm and helpful during highvolume periods
• Comfortable using technology for payment processing

III. WORKING CONDITIONS:

• Outdoor Work: The role involves working outdoors in all weather conditions in a highvolume natural recreation area for extended periods of time.
• Physical Demands: The role requires physical stamina and the ability to work on your feet for extended periods. Must be able to walk on uneven surfaces including rock, mud, leaves and wet surfaces, as well as bend, stoop, and lift as needed. Comfortable working outdoors is essential.
• Work Hours/Schedule: Rotating shifts including weekends and holidays. Peak season can mean managing large crowds during hot summer days. Other duties and/or alternate schedules may be assigned depending on operational need.

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WHY JOIN OUR TEAM?

• Be part of preserving and sharing one of North Carolina's most beloved natural attractions
• Perfect opportunity for firsttime job seekers to gain valuable work experience
• Learn cash handling, customer service, and emergency response skills
• Work alongside a dedicated team committed to guest safety and exceptional experiences
• Receive CPR and Wilderness First Aid certification (provided during training)
• Build transferable skills applicable to many career paths
• Endofseason bonus rewards your fullseason commitment

APPLICATION PROCESS:

Ready to spend your summer at Sliding Rock? We'd love to hear from you! Please submit your application with:

• Current resume (or summary of relevant experience for firsttime job seekers)
• Two references from previous employers, supervisors, teachers and/or coaches

PLEASE NOTE: Applications will be reviewed starting in mid-March, with interviews scheduled for early April.

About Naventure in Pisgah National Forest

Naventure is committed to creating a positive and supportive work environment that allows our employees to thrive and grow, and we are dedicated to giving our customers a memorable time in the great outdoors. If you share this passion and are looking for a fulfilling career in the outdoor industry, you have come to the right place.