IT TECHNICIAN

Position Summary:
Under the direct supervision of the Information Technology (IT) Director, the IT Technician provides software and network support, training, and troubleshooting in a hospital-oriented computer information systems (CIS) environment. Provides support on a wide range of applications and products. Provides support for personal computer(s), hardware, and software in a 7-day, 24-hour environment. Incumbent will also be required to coordinate various vendors and application(s) support teams.

Essential Duties & Responsibilities:

• Provide technical support across all hospital locations, assisting staff with hardware, software, and connectivity issues, and responding to service requests by assessing needs and resolving or escalating as appropriate. 
• Install, configure, maintain, and troubleshoot computer systems, applications, peripherals, and workstations, including performing routine updates, patches, upgrades, and system relocations while maintaining accurate inventory records. 
• Investigate support calls in person or by phone, diagnose error messages, and implement effective resolutions such as reinstalling software or replacing corrupt files. 
• Maintain accurate documentation of IT tasks, troubleshooting steps, system changes, and service request activity within the organization’s tracking system. 
• Identify potential system issues, recommend improvements or corrective actions to the IT Director, and complete assigned system upgrades in a timely manner. 
• Coordinate warranty or service contract repairs, including preparation of equipment for shipment or external service. 
• Perform data backups according to established schedules and ensure the confidentiality, integrity, and security of electronic records in compliance with HIPAA and the HITECH Act. 
• Process purchase orders for IT equipment, supplies, and services as directed by the IT Director. 
• Serve as a self-directed learner by maintaining current knowledge of technologies deployed at Sage Memorial Hospital. 
• Contribute to team initiatives, maintain professional interactions with staff, patients, and visitors, and perform additional tasks as needed to support hospital operations.
• Perform other duties as assigned and required.

Knowledge, Abilities, Skills, and Certifications:

• Knowledge of hardware and software installation, configuration, testing, and operation, as well as core computer science principles and modern information systems methods, techniques, and procedures. 
• Knowledge of LAN/WAN technologies, networking concepts, and industry best practices. 
• Strong troubleshooting ability, including isolating system issues, taking corrective action, solving practical problems, and evaluating multiple variables in dynamic situations. 
• Ability to learn, adapt, and apply new technologies, including interpreting and translating technical terminology, documentation, and reports into clear, understandable information. 
• Ability to prioritize tasks, coordinate activities, manage projects, and follow instructions delivered in written, verbal, diagrammatic, or schedule form. 
• Strong recordkeeping skills, including maintaining accurate logs, reports, and technical data. 
• Ability to work independently, remain efficient under pressure, exercise sound judgment, and make well-reasoned decisions. 
• Excellent communication skills in English, both verbal and written, with the ability to present and explain technical information to non-technical users. 
• Proficiency with word processing, spreadsheet, and other office productivity software. 
• Ability to collaborate effectively with IT team members and interact professionally with individuals from diverse social and cultural backgrounds, including employees, patients, and visitors. 
• Ability to distinguish colors and read small print when required for technical tasks. 
• Skill in reviewing and interpreting technical manuals, journals, and instructions. 
• Ability to speak Navajo—or familiarity with the Navajo Way—is a plus but not required.
• Must maintain IT certifications as required.

Physical Demands:
While performing the duties of this position, the employee is regularly required to sit; use hands to grasp, handle, or operate objects and equipment; reach with hands and arms; and effectively communicate through talking, seeing, and hearing. The role requires sufficient physical dexterity to perform all assigned tasks, including: Sitting for extended periods; Using a keyboard and mouse; walking, standing, and climbing; stooping, bending, and crawling into narrow or confined spaces; lifting and carrying items weighing 35 pounds or more; and performing any additional physical activities necessary to fulfill the responsibilities of the position

Work Environment:
Established work hours are Monday through Friday, 8:00 am to 5:00 pm. Work is generally performed in an office setting with moderate noise. The environment can be fast-paced, requiring flexibility, responsiveness, and the ability to perform under pressure. This position requires work on weekends, holidays, and on-call shifts (day/night).  Work may occur in both indoor and outdoor environments depending on operational needs. Travel may be required to handle IT support calls to our satellite clinic.

Minimum Qualifications:

• Associate’s Degree in Computer Science, Information Technology, or a closely related field.  
  • In lieu of an associate’s degree, must possess at least four (4) years of direct IT experience.
• Must possess a minimum of two (2) years of experience performing enterprise-level work for a medium to large-scale computer information system under advanced operating systems. 
  • Of the two (2) years of experience, one (1) year must be related to having direct experience in operating the enterprise, workstations, servers/network, and related peripheral equipment.
• Must possess the following IT certifications:
  • CompTIA A or obtain within six (6) months of employment.
  • Microsoft Certified: Azure Fundamental or obtain within six (6) months of employment.
  • CompTIA Network or Cisco CCST (networking) or obtain within 12 months of employment.
  • Cisco CCNA or obtain within 12 to 24 months of employment.
• Hospital-related IT work experience preferred.
• Must possess a valid driver’s license and maintain appropriate clearance while employed. 
• Must be able to successfully pass the Employee Health Program requirements and background investigation.